Leaseholder Consultation Officer

1 week ago


Sutton Coldfield, Birmingham, United Kingdom CRA GROUP LIMITED Full time
3 months contract with a Housing Association in South London._

Job Summary:

  • To carry out statutory section 20 consultations and both formal and informal engagement with leaseholders ensuring that leaseholder income is protected and leaseholders consulted with clarity, transparency and fairness.

Key Duties/Accountabilities:

  • Record, monitor & track spending on all major works projects to ensure all leasehold income is collected.
  • Undertake statutory Section 20 consultation for major works projects, ensuring that all consultation undertaken complies with legislation and Council procedures/policy.
  • Deal with enquiries from leaseholders in relation to major works and related Section 20 consultations. Attend meetings where appropriate.
  • To provide, calculate, collate and supply cost information to London borough of Sutton for all Right To Buy sales (s125 Notices).
  • Prepare and send responses to preassignment enquiries from solicitors, taking responsibility for the accuracy of the information.
  • Ensure sales completion and assignment information is received and accurate records maintained.
  • Update the Housing Management Database changes of ownership.
  • Assist with processing unpaid Direct Debits.
  • Assist with data checking during the annual charge setting process.
  • Assist with the calculation of Major Works recharges.

Essential Experience Required:

  • Experience of carrying out section 20 consultations: Desirable
  • Experience of delivering services to leasehold and mixed tenure properties: Essential
  • Experience of engaging with residents: Essential
  • Experience of customer service: Essential

Additional information to note:

  • Must be prepared to work flexible hours and attend evening meetings on occasions.
  • The role is hybrid with the holder expected to work 3 days in office and 2 days at home.
  • Not an essential or casual car user.
  • The closing date for this position is _
    ASAP
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