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Billing & Accounts Officer - Home Ownership

3 months ago

Sutton Coldfield, Birmingham, United Kingdom Triumph Consultants Ltd Full time

What's involved with this role:

Temporary Billing & Accounts Officer - Home Ownership

Reference no:
Sutton RQ805447

Pay rate:
£17.39 per hour PAYE

  • Make prompt contact and effectively manage service charge and major work accounts.
  • Provide information on payment options and if necessary, refer leaseholders to sources of advice.
  • Refer appropriate service charge and major work debts to external solicitor.
  • Recommend debts/credits for writeoff/writeon.
  • Identify and process refunds when accounts are in credit.
  • Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.
  • Take payments over the telephone by debit or credit card.
  • Assist with calculation of service charge actuals.

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

  • 5 GCSEs A C grade including Mathematics and English or equivalent experience in a housing, social policy or a related work area.

Experience & Knowledge:

  • Experience of carrying out financial reconciliations, leasehold and propertybased accounting, and the surrounding legislation.
  • Knowledge of tenancy/leasehold agreements, including rent and service charge arrears, nuisance, harassment and property misuse.
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Customer focused experience and committed to delivering excellent services and continuous improvement.

Skills:

  • Ability to work under pressure, prioritise workloads and work to deadlines.
  • Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats.
  • Ability to respond positively to support the team during periods of heavy workload or situations requiring a flexible approach.
  • Able to work without supervision and as part of a team.
  • Good standard of numeracy and literacy.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._

_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:


  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  • Your availability to work either immediately, or at short notice.
  • Please refer to the Role Requirements section above your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  • Any local authority/public sector experience
  • Any relevant qualifications held or being studied for.

Job Ref:
Sutton RQ805447

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.