Current jobs related to Housing Complaints Officer temp: South London - Sutton Coldfield, Birmingham - Adecco
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Complaints and Insight Officer
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Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeComplaints and Insight OfficerWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment. This is a contract role working full time in Sutton.Key Responsibilities:Support the client's complaints improvement project, ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints handling...
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Complaints and Insight Officer
4 days ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeComplaints and Insight OfficerWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment. This is a contract role working full time in Sutton.Key Responsibilities:Support the client's complaints improvement project, ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints handling...
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Complaints and Insight Officer
5 days ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Ltd Full timeComplaints and Insight OfficerWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment Ltd.About the Role:The successful candidate will be responsible for supporting our clients complaints improvement project and ensuring compliance with the Housing Ombudsman complaints handling code and new LGSCO complaints handling...
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Complaints and Insight Officer
5 days ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Ltd Full timeComplaints and Insight OfficerWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment Ltd.About the Role:The successful candidate will be responsible for supporting our clients complaints improvement project and ensuring compliance with the Housing Ombudsman complaints handling code and new LGSCO complaints handling...
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Complaints and Insight Officer
1 week ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Ltd Full timeComplaints and Insight Officer RoleWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment Ltd.Job Summary:The Complaints and Insight Officer will be responsible for supporting the client's complaints improvement project and ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO...
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Complaints and Insight Officer
1 week ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Ltd Full timeComplaints and Insight Officer RoleWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment Ltd.Job Summary:The Complaints and Insight Officer will be responsible for supporting the client's complaints improvement project and ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO...
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Complaints and Insight Officer
6 days ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeComplaints and Insight Officer RoleWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment in Sutton.This is a contract role working full time, and the successful candidate will be responsible for supporting the client's complaints improvement project.The key responsibilities of this role include:Supporting the client's...
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Complaints and Insight Officer
6 days ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeComplaints and Insight Officer RoleWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment in Sutton.This is a contract role working full time, and the successful candidate will be responsible for supporting the client's complaints improvement project.The key responsibilities of this role include:Supporting the client's...
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Complaints and Insight Officer
1 week ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeComplaints and Insight Officer RoleWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment in Sutton. This is a contract role working full time.Key Responsibilities:Support the client's complaints improvement project, ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints...
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Complaints and Insight Officer
1 week ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeComplaints and Insight Officer RoleWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment in Sutton. This is a contract role working full time.Key Responsibilities:Support the client's complaints improvement project, ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints...
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Complaints and Insight Officer
7 days ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeComplaints and Insight Officer RoleWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment in Sutton.This is a contract role working full time, and the successful candidate will be responsible for supporting the client's complaints improvement project.Key Responsibilities:Support the client's complaints improvement...
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Complaints and Insight Officer
7 days ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeComplaints and Insight Officer RoleWe are seeking a skilled Complaints and Insight Officer to join our team at Novax Recruitment in Sutton.This is a contract role working full time, and the successful candidate will be responsible for supporting the client's complaints improvement project.Key Responsibilities:Support the client's complaints improvement...
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Complaints and Insight Officer
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeJob Summary: We are seeking a highly skilled Complaints and Insight Officer to join our team at Novax Recruitment. As a Complaints and Insight Officer, you will play a crucial role in supporting our clients' complaints improvement project and ensuring compliance with the Housing Ombudsman complaints handling code and new LGSCO complaints handling code. Key...
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Complaints and Insight Officer
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeJob Summary: We are seeking a highly skilled Complaints and Insight Officer to join our team at Novax Recruitment. As a Complaints and Insight Officer, you will play a crucial role in supporting our clients' complaints improvement project and ensuring compliance with the Housing Ombudsman complaints handling code and new LGSCO complaints handling code. Key...
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Complaints and Insight Officer
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Ltd Full timeJob Summary:Novax Recruitment Ltd is seeking a skilled Complaints and Insight Officer to support our clients' complaints improvement project. The successful candidate will be responsible for ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints handling code.Key Responsibilities:Support the development and...
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Complaints and Insight Officer
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Ltd Full timeJob Summary:Novax Recruitment Ltd is seeking a skilled Complaints and Insight Officer to support our clients' complaints improvement project. The successful candidate will be responsible for ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints handling code.Key Responsibilities:Support the development and...
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Complaints and Insight Officer
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeJob Summary: We are seeking a highly skilled Complaints and Insight Officer to join our team at Novax Recruitment. As a Complaints and Insight Officer, you will play a crucial role in supporting our clients' complaints improvement project and ensuring compliance with the Housing Ombudsman complaints handling code and new LGSCO complaints handling code. Key...
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Complaints and Insight Officer
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Full timeJob Summary: We are seeking a highly skilled Complaints and Insight Officer to join our team at Novax Recruitment. As a Complaints and Insight Officer, you will play a crucial role in supporting our clients' complaints improvement project and ensuring compliance with the Housing Ombudsman complaints handling code and new LGSCO complaints handling code. Key...
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Private Client Solicitor
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom G2 Legal Limited Full timeA leading law firm with a strong private client department is seeking an NQ+ Private Client Solicitor to join its team in south London/Surrey.They have a large will bank and many repeat clients across all services the firm offers.Career progression is strong, with many solicitors joining the firm recently progressing up the ranks.The firm is known for its...
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Private Client Solicitor
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom G2 Legal Limited Full timeA leading law firm with a strong private client department is seeking an NQ+ Private Client Solicitor to join its team in south London/Surrey.They have a large will bank and many repeat clients across all services the firm offers.Career progression is strong, with many solicitors joining the firm recently progressing up the ranks.The firm is known for its...
Housing Complaints Officer temp: South London
3 months ago
A fantastic opportunity has emerged for a Complaints Officer to join one of Adecco's most improved public sector housing clients in a temporary role, initially for six months. The role is responsible for investigating and responding to complaints, enquiries, SARS and FOI requests made to the company, identifying and making recommendations for service improvement and sometimes consulting with service users.
Based in South London but working hybridly (just 1 day each week in the office), this is a full time role (36 hours each week, Monday to Friday), strong knowledge of the homeless & adult social care customer journey and relevant legislation is a distinct advantage to undertake this job role.
Other responsiblities include:
Manage a rolling caseload of complaints to ensure that intended outcomes for service users and the company are delivered within agreed service standards* Identify and recommend service delivery improvements to enhance service users' outcomes* Liaise with service users to resolve problems* Keep up to date with changes in policy, legislation and contractual requirements to ensure service delivery complies with appropriate regulations* Coordinate and administer the effective handling and resolution of complaints and enquiries relating to the services delivered by the company, in line with policies and procedures.* Ensure that all issues raised are appropriately covered and that the content and quality are to a high standard.* Respond to Freedom of Information requests, Subject Access Requests and Local Government Ombudsman enquiries, ensuring deadlines are met and responses are accurate and appropriate.* Manage expectations ensuring that needs are assessed, expectations are managed, and proactive resolutions are identified by explaining what the organisation can and cannot do and the timeframes involved.* Ensure all complaints and enquiries are thoroughly investigated fairly, and responded to accurately within agreed timescales, providing an appropriate resolution and response whilst following the Complaints Procedure guidelines.* Develop and maintain relationships with external and internal stakeholders, liaising with them proactively to support and deliver results.
Please note, experience of investigating complaints and producing high quality responses and reports without close supervision is a key element of this role.
Only applicants who feel they meet the above criteria and can start on short notice (1-2 weeks' notice) need apply.
