Customer Service Manger

7 days ago


Belper, Derbyshire, United Kingdom Talk Staff Full time
Are you an experienced Operational Manager that has experience ofleading and supporting a customer service team and looking for a new and exciting role based in Belper?

If so we have an excellent Operational Manager role that could be perfect for you.


We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to join their team.

The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensurethat goals and objectives remain aligned.


To be considered for the role, you'll require the following essentials:

  • A Management Level 5 qualification or previous experience in a managerial role.
  • Fundamental understanding of contact centre operational management.
  • Excellent motivation and team management skills.
  • Highly analytical with attention to detail.
  • Ability to work on own initiative with a proactive approach.
  • Ability to manage individual performance.
  • Excellent IT knowledge, particularly Excel and PowerPoint.
  • Flexibility to work within fluctuating business needs and tight deadlines.

Within this position, you'll also be:

  • Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
  • Work with a team of Operational Managers to ensure alignment of goals and objectives.
  • Build and maintain close inter
- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.

  • Deliver exceptional customer service to B2B and B2C clients within agreed unique SLA's.
  • Lead the way by mentoring and developing individuals.
  • Consistently deliver optimum efficiency of skills & resource.
  • Understanding and presenting of clear M.I data.
  • Working with current processes and delivering improvements to all operational functions.
**Salary & Working Hours

  • Salary is £ 33000 pa plus bonus
  • Monday to Friday and 1/5 weekends
  • 25 days holidays plus Banks,
  • Amazing pension scheme,
  • Free on site parking,
  • Subsidised restaurant,
  • International development opportunities,
  • Subsidised private healthcare to name a few
  • Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.

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