Customer Service Advisor

1 week ago


Belper, Derbyshire, United Kingdom Vaillant Group U.K. Ltd Full time
WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.

  • Making an impact with innovative products from reusable materials. And abstaining from plastic coffee cups.
  • Both count. Both are us.

Customer Service Advisor - Workload and Planning Spares FTC 12 months:

  • WHAT YOU WILL DO
  • Provide interface support for Field Engineers, Sub Contractors and Contact Centre Agents where replacement parts are required to complete a repair which is on a boiler or central heating system.
  • Order replacement parts accurately and efficiently in line with Vaillant Service processes.
  • Liaise with Field Engineers, Sub Contractors and Contact Centre Agents to ensure accuracy of boiler and central heating system part replacement ordering.
  • Place orders via Salesforce booking platform and/or SAP, keeping records updated of requirements.
  • Create orders using the Salesforce booking platform and prioritise workload in a timely and effective manner.
  • Ensure administration tasks are completed within schedule and challenge noncompliance against company standards.
  • Promote a positive image of Vaillant Service to all our customers and colleagues.
  • General overview of diary management.
  • WHAT YOU BRING ALONG
  • Experience of ordering replacement parts for boiler or central heating repairs.
  • Experience of using SAP and Salesforce is preferred.
  • Highly approachable with good interpersonal/soft skills.
  • Display good communication skills and the ability to multitask.
  • Organisational skills and the motivational to work alone or as part of a team.
  • Confidence to challenge the status quo.


WHAT WE OFFER
  • We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
  • For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
  • We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
  • On site we have a subsidised bistro which provides meal options and refreshments during the day.
  • We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
  • We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.
Amanda Smith

Vaillant

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.

  • Making an impact with innovative products from reusable materials. And abstaining from plastic coffee cups.
  • Both count. Both are us.


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