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Resident Liaison Officer

3 months ago

Hungerford, West Berkshire, United Kingdom Roofing Today Full time
Social Housing
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Salary:£22-30k (depending on experience) + company vehicle

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Location:Hungerford

Are you looking for a new role where your skills are rewarded and career progression is not only possible, but actively encouraged?

Company


The client is a leading building contractor specialising in the housing and education sector, which has a history of delivering high-quality projects ranging from specialist refurbishment, roof replacements, traditional construction, internal & external upgrades, and new builds.


Due to new contract wins, the company is now seeking an additional Resident Liaison Officer (RLO) to act as the first point of contact for tenants benefitting from planned maintenance and re-roofing being undertaken by their Social Housing provider.


Role


You will engage, build, and maintain excellent professional relationships with the residents and clients to optimise the company's service and reputation, ensuring that any complaints and issues are resolved effectively and efficiently.

You will drive continuous improvement in relation to the service provided during the work programme.


As the 'face' of the company, you will have excellent customer service skills and previous experience in a similar role.


The following will also be ideal:

  • Some experience in QHSE Standards
  • Knowledge to support the Social Housing industry
  • Previous experience of working to fast paced programs
  • Proficient in Excel, Word, Outlook ideally in Mi Housing also
  • Be a good team player, with the ability to manage your time well

What's in it for you?

  • Ongoing progression and promotion opportunities within other areas of the GroupThere is no 'glass ceiling' to promotion
  • Relevant qualifications are actively encouraged and supported by the company
  • Flexible working hours (start early or finish late)

Want to find out more?
Send us your CV today or contact
Sharon on
for a confidential discussion.

To apply,
please call McCormack Partners on

or
upload your CV via the **McCormack Partners website.