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Installation Coordinator
3 months ago
Job description
Working closely with the automatic door installers and internal support team to ensure that the co-ordination of installations is run as efficiently and effectively as possible, whilst maximising customer satisfaction.
The main requirements of the role are to:
- Schedule labour for installations – both in advance and at short notice where required.
- Assist Team Leader with planning activity and instructing the automatic door installers – planning and delegating their workload and dealing with any other requirements relating to the nature, location and duration of their work (inc. equipment hire and site access)
- Utilisation of business systems and ensure it is "live" including maintenance of our live Clik Service (Planning software tool) by updating stages of customer orders throughout the Project Lifecycle.
- Ensure that all internal procedures are being adhered to including but not limited to raising and issuing purchase orders for sub-contractors, invoicing completed jobs, order hire equipment, book site security and generate weekly reports in accordance with objectives set for the year.
- Issuing and receiving Site Checklists to ensure site readiness for our installation.
- To receive and action calls or queries from customers and be their point of contact for any planned or outstanding works.
- Acting as the first point of contact in the office for customers and assisting with queries and problem solving.
- Revenue recognition & project invoicing.
Essential criteria
- Excellent communication skills
- Speed of thought, prioritisation and decision making
- Good organisational skills
- Good problem solving skills
- Ability to build and maintain good working relationships
- Strong IT skills (Microsoft Office and Outlook to intermediate level)
- Good time management
- Self-motivated and works well under pressure
- Ability to work in a fast paced environment
Additional information
Hours: 40 hours per week
Holidays: 25 days and public holidays
Contract: Permanent after 3 month probationary period
Equal opportunities: We follow an equal opportunities policy
Location: Record UK, Blantyre
To apply send your CV and covering letter to with subject heading 'Installation Coordinator'
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