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German Speaking Technical Support Representative
1 week ago
Search is currently looking for German Speaking Product Support Representative's for a growing global Medical company on a full time permanent basis based in Edinburgh however offering fully remote working.
This role will be a fully remote working role with the odd occasion needing to travel to the Edinburgh office for a meeting only a few times a year.
Saturday or Sunday - 8am - 4:30pm - One weekend every 4/5 weeks
Salary - £25,000 DOE
Start date - February 2023
What you'll be doing:
- Handling a range of inbound calls from customers on a variety of service and product concerns or enquiries
- Dealing with technical issues customers are having with the product
Administration work
- Update in house internal systems daily
- Outbound calls solving or handling customer complaints
- Accurately reporting and logging any escalated cases
- Working towards set targets and KPI's
- Working well individually and as part of a wider team to complete tasks
Essential Criteria:
- Fluent German speaker, as well as proficient oral and written English
Customer Service Experience
- Call Centre, Telephony, Retail, Hospitality, travel
- Empathetic approach
- Patience and calmness
- Ability to Multitask
- Strong attention to detail and are able to accurately report customer information
- Able to problem solve and provide solutions for customers
- Able to work flexible hours on a rotating schedule including evenings, holidays and weekend.
- An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation
- You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to customers life
- Opportunity to carve out a longterm career
- Access to outstanding training and development programmes
- Attractive benefits including performancebased bonus, medical insurance, private pension, accident, and life insurance, team events etc.
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