Principal Technical Support Engineer

1 week ago


Edinburgh, Edinburgh, United Kingdom Adobe Full time
Principal Technical Support Engineer Enterprise page is loaded Principal Technical Support Engineer Enterprise
Apply locations Edinburgh Dublin time type Full time posted on Posted 7 Days Ago job requisition id R145696 Our Company
Changing the world through digital experiences is what Adobe's all about.

We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

GenAI/AI/Creative Cloud Technical Subject Matter Expert
Providing high-level technical support to industry-leading enterprise accounts, in relation to Creative Cloud, Document Cloud and pdf-technologies

Collaborating closely with the system admins of enterprise customers to support them in the areas of GenAI, Firefly, APIs, deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration).


  • Troubleshoot indepth customer issues around a wide range of technologies and collaborate closely with engineering to work towards resolution.
  • Assisting Adobe enterprise customers in configuring and deploying enterprise software packages
  • Occasional travel to customer sites or to technical conferences.
  • Authoring and reviewing knowledgebase articles and training materials for both customers and internal reference.
  • Providing expert services assistance on topics around all the above technical areas for enterprise customers via phone and web conference on a onetoone as well as a onetomany basis.
  • Researching and logging bugs in the bug database and works with QE, Engineering and Product Management to prioritize urgent and top issues for resolution.
  • Hours of work are mainly 8am – 4pm, and additional oncall availability for weekends on a rotating schedule might be required
  • Working closely with other Adobe groups, QE, engineering, product management and marketing to understand new or extended product lines or services, technical foundations, and adaptability to customer requirements
GERMAN or FRENCH as well as English language skills essential

  • Bachelors degree or equivalent
  • Solid understanding of Mac and Windows operating systems
  • Knowledge of SSO, Adobe Creative Cloud and Adobe Document Cloud
  • Knowledge of installer/deployment technologies
  • Track record of building strong, lasting relationships with multiple stakeholders, partners and customers
  • Knowledge of Terminal Server technologies and JavaScript a bonus

We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.

You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.

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