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Principal Technical Support Engineer Enterprise
3 months ago
Principal Technical Support Engineer Enterprise page is loaded
Principal Technical Support Engineer Enterprise Apply locations Edinburgh Dublin time type Full time posted on Posted 7 Days Ago job requisition id R145696Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yoursGenAI/AI/Creative Cloud Technical Subject Matter Expert
ROLE:
Providing high-level technical support to industry-leading enterprise accounts, in relation to Creative Cloud, Document Cloud and pdf-technologies
RESPONSIBILITIES:
Collaborating closely with the system admins of enterprise customers to support them in the areas of GenAI, Firefly, APIs, deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration).
Troubleshoot in-depth customer issues around a wide range of technologies and collaborate closely with engineering to work towards resolution.
Assisting Adobe enterprise customers in configuring and deploying enterprise software packages
You work both independently and as part of a team, in a fast-paced environment.
Occasional travel to customer sites or to technical conferences.
You enjoy handling diverse challenges and look forward to learning new technologies.
Authoring and reviewing knowledgebase articles and training materials for both customers and internal reference.
Providing expert services assistance on topics around all the above technical areas for enterprise customers via phone and web conference on a one-to-one as well as a one-to-many basis.
Researching and logging bugs in the bug database and works with QE, Engineering and Product Management to prioritize urgent and top issues for resolution.
Hours of work are mainly 8am – 4pm, and additional on-call availability for weekends on a rotating schedule might be required
Working closely with other Adobe groups, QE, engineering, product management and marketing to understand new or extended product lines or services, technical foundations, and adaptability to customer requirements
REQUIREMENTS
GERMAN or FRENCH as well as English language skills essential
Bachelors degree or equivalent
Solid understanding of Mac and Windows operating systems
Knowledge of SSO, Adobe Creative Cloud and Adobe Document Cloud
Knowledge of installer/deployment technologies
Strong time management / organizational skills
Excellent communication skills. Proven ability to optimally, concisely and clearly communicate his/her viewpoint on complex or larger-scale business or operational considerations, and key decision points
Strong interpersonal skills. Track record of building strong, lasting relationships with multiple stakeholders, partners and customers
Knowledge of Terminal Server technologies and JavaScript a bonus
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.
About UsAt Adobe, you will be immersed in an exceptional work environment that is recognized around the world . You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.
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