Principal Technical Support Engineer Enterprise

1 week ago

Edinburgh, Edinburgh, United Kingdom Adobe Full time

JOB LEVEL

P40

EMPLOYEE ROLE

Individual Contributor

GenAI/AI/Creative Cloud Technical Subject Matter Expert

ROLE:

Providing high-level technical support to industry-leading enterprise accounts, in relation to Creative Cloud, Document Cloud and pdf-technologies

RESPONSIBILITIES:

Collaborating closely with the system admins of enterprise customers to support them in the areas of GenAI, Firefly, APIs, deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration).

Troubleshoot in-depth customer issues around a wide range of technologies and collaborate closely with engineering to work towards resolution.

Assisting Adobe enterprise customers in configuring and deploying enterprise software packages

You work both independently and as part of a team, in a fast-paced environment.

Occasional travel to customer sites or to technical conferences.

You enjoy handling diverse challenges and look forward to learning new technologies.

Authoring and reviewing knowledgebase articles and training materials for both customers and internal reference.

Providing expert services assistance on topics around all the above technical areas for enterprise customers via phone and web conference on a one-to-one as well as a one-to-many basis.

Researching and logging bugs in the bug database and works with QE, Engineering and Product Management to prioritize urgent and top issues for resolution.

Hours of work are mainly 8am – 4pm, and additional on-call availability for weekends on a rotating schedule might be required

Working closely with other Adobe groups, QE, engineering, product management and marketing to understand new or extended product lines or services, technical foundations, and adaptability to customer requirements

REQUIREMENTS

GERMAN or FRENCH as well as English language skills essential

Bachelors degree or equivalent

Solid understanding of Mac and Windows operating systems

Knowledge of SSO, Adobe Creative Cloud and Adobe Document Cloud

Knowledge of installer/deployment technologies

Strong time management / organizational skills

Excellent communication skills. Proven ability to optimally, concisely and clearly communicate his/her viewpoint on complex or larger-scale business or operational considerations, and key decision points

Strong interpersonal skills. Track record of building strong, lasting relationships with multiple stakeholders, partners and customers

Knowledge of Terminal Server technologies and JavaScript a bonus

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

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