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Head of Fraud

3 months ago

Leeds, Leeds, United Kingdom Flutter Entertainment Full time

Role purpose:


We are currently seeking a dynamic and experienced Head of Fraud & AML Operations to join our Customer Operations function as part of the UK & Ireland team.

Reporting directly to the Director of Risk Operations UKI, this critical role will play a pivotal role in safeguarding our business and ensuring a seamless customer experience across our renowned brands:
Sky Betting & Gaming, Paddy Power, and Betfair.

This role can be based out of Dublin, Hammersmith, Leeds or Malta.

Accountabilities:

Key Responsibilities:

  • Lead and oversee the Fraud & AML Operations function for Flutter UKI, managing operations across multiple locations in Dublin, Malta, Leeds, and London.
  • Demonstrate a deep understanding of Fraud & AML practices and regulations, providing expert guidance to the team and key stakeholders.
  • Foster a culture of excellence in customer experience while maintaining a strong focus on operational efficiency and risk mitigation.
  • Develop and execute a comprehensive longterm strategy to protect the business from fraudulent activities and work closely with our Compliance teams to ensure compliance with legal and regulatory requirements.
  • Communicate effectively with key stakeholders on operational performance, risks, and strategies to optimize operational outcomes.
  • Act as a senior escalation point for review and risk assessment of highrisk and complex cases involving various customer types (e.g., recreational, exchange, corporate, and retail customers).
  • Act as an inspiring and influential people leader, motivating and developing the team to achieve their full potential.
  • Keep abreast of industry trends and changes, ensuring the company remains proactive in adapting to the evolving landscape.
  • Proactively manage resources and systems to prevent and detect money laundering and fraud, minimizing financial losses and reputational risks.
  • Monitor and control operational costs to ensure adherence to agreed budgets.

Competencies:
-
Big Thinker:Constantly explores and analyses future scenarios and possibilities to help the Group respond to change and shape the future; drives self and others to pursue opportunities that will create sustainable value for PPB and the Group; contributes to the functional, the Paddy Power Betfair and the Group strategy, mapping and aligning efforts to strategic imperatives
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Wins Together:Gains trust and support of others, generous with time, advice and knowledge; is able to establish and engage networks to get stuff done rather than depend on authority; seeks out opportunities to break down barriers and collaborate and partner across organisational boundaries.
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Effective Communicator: Provides clarity on business goals; is effective in all types of communication; adjusts communication style to fit the audience; consistently communicates the mission, vision and values to inspire, energise and motivate others throughout PPB EUROPE and the Group; ensures others understand how their efforts positively impact the bigger picture; creates an environment that encourages effective communication and the sharing of diverse perspectives
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Commercially Savvy:Makes it their business to be aware and anticipate emerging external factors and changing market dynamics; constantly explores and analyses future scenarios and possibilities to help PPB and the Group respond to change and shape the future; has deep understanding of business drivers and the industry to guide decisions and lead others
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Nimble:Is energised by new and unfamiliar situations and quickly adapts; advocates active experimentation and encourages others to be agile in their approach; is adaptable and flexible when developing others encouraging them to learn quickly when faced with new situations and be open to new ideas and ways of working; proactively shares lessons learned across the organisation.
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Talent Focused: Demonstrates a strong commitment to the development of talent at PPB and the Group; recommends and supports development activities in preparation for future roles; invests time to coach and mentor others; builds and proactively manages development to ensure a pipeline of talent is in place; identifies and takes proactive steps to resolve current and future gaps in PPB's talent pool and succession plan; is a talent magnet, capable of identifying, attracting, selecting and developing top talent including and not shying away from talent that goes beyond their own capabilities; finds and attracts diverse talent who have the critical capabilities needed by the organisation; works to create an organisation that is an attractive place to work

Experience:

  • Leading a large people operation ideally across multiple sites/countries.
  • Significant relevant experience in a risk based operational leadership role at a senior level ideally within a heavily regulated industry.
  • Relevant experience in one or more of the following fields
  • Fraud operations, Fraud strategy, AML (incl