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Customer Service Administrator

3 months ago

Leeds, Leeds, United Kingdom CLD Recruitment (Leeds) Ltd Full time
Customer Service Administrator
Leeds
£16,302+

Main Duties:

  • Assisting Law Firms with queries regarding registration for access and verifying user access.
  • Assisting Law Firms with queries regarding Conveyancing transactions held within the system.
  • Action and respond to incoming messages and e mails from the Law Firms and client lenders.
  • Ensure all communication with Law Firms and client lenders is to agreed service standards and a highly professional level.
  • Identify and take ownership of potential problems, reporting the problem to your Team Leader.

Skills Required:

  • Excellent communication and customer service skills.
  • Ability to meet tight deadlines and targets and to work under pressure.
  • Good team player, but also ability to work on own initiative.
  • Good attention to detail.
  • Good organisational skills.
  • Good data input skills.
  • Act with integrity
  • Act with due care, skill and diligence
  • Be open and cooperative with the FCA, the PRA and other regulators
  • Pay due regard to the interests of customers and treat them fairly
  • Observe proper standards of market conduct

Amazing Opportunities Include:

  • Offices in Leeds and Hull city centres and potential for hybrid working
  • Bonus scheme
  • Smart Casual dress code
  • Profitable global company
  • Marketleaders in their specialism with excellent service reputation.
  • Familyfriendly policies with a strong focus on work/life balance e.g. paid birthday leave
  • Significant career progression opportunities large inhouse training function
  • Highly innovative with a strong focus on technology.
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.