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Customer Service Coordinator

2 months ago

Leeds, Leeds, United Kingdom Markerstudy Group Full time

Are you a customer-focused individual with a passion for administration? Do you thrive in a fast-paced environment and enjoy working as part of a dynamic team?

We are seeking a highly organized and efficient Service Centre Administrator to join our team at Markerstudy Group. As a key member of our Service Centre, you will play a vital role in supporting our customers and colleagues.

Key Responsibilities:

  • Provide exceptional customer service and support to internal and external customers.
  • Manage and maintain accurate records and data, ensuring compliance with company policies and procedures.
  • Assist with the efficient running of the Service Centre, including scheduling and communication with customers and colleagues.
  • Contribute to the development and implementation of process improvements to enhance customer experience and operational efficiency.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Perform other administrative tasks as required to support the Service Centre.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High level of organization and attention to detail.
  • Proactive and flexible approach to work demands.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.