Current jobs related to Local IDT Services Manager - London, Greater London - The British American Tobacco Group

  • IDT Cybersecurity Manager

    3 days ago

    London, Greater London, United Kingdom British American Tobacco Full time

    Job Title: IDT Cybersecurity ManagerAbout the Role:We are seeking a highly skilled IDT Cybersecurity Manager to join our team at British American Tobacco. As a key member of our Information Technology department, you will be responsible for developing and implementing security remediation plans, maintaining asset baselines, and delivering aligned cyber...

  • IDT Cybersecurity Manager

    2 days ago

    London, Greater London, United Kingdom British American Tobacco Full time

    Job Title: IDT Cybersecurity ManagerAbout the Role:We are seeking a highly skilled IDT Cybersecurity Manager to join our team at British American Tobacco. As a key member of our Information Technology department, you will be responsible for developing and implementing security remediation plans, maintaining asset baselines, and delivering aligned cyber...

  • Local Services Manager

    6 days ago

    London, Greater London, United Kingdom Alzheimer's Society Full time

    About the RoleWe are seeking a highly skilled and compassionate Local Services Manager to lead our dementia support teams in the Essex & Hertfordshire area. As a key member of our Area Management Team, you will be responsible for delivering exceptional information, advice, and guidance to people affected by dementia.Key ResponsibilitiesLead and inspire...

  • Local Services Manager

    6 days ago

    London, Greater London, United Kingdom Alzheimer's Society Full time

    About the RoleWe are seeking a highly skilled and compassionate Local Services Manager to lead our dementia support teams in the Essex & Hertfordshire area. As a key member of our Area Management Team, you will be responsible for delivering exceptional information, advice, and guidance to people affected by dementia.Key ResponsibilitiesLead and inspire...

  • Local Services Manager

    3 days ago

    London, Greater London, United Kingdom Alzheimer's Society Full time

    About the RoleWe are seeking a highly skilled and compassionate Local Services Manager to lead our dementia support teams in the Essex & Hertfordshire area. As a key member of our Area Management Team, you will be responsible for delivering exceptional information, advice, and guidance to people affected by dementia.Key ResponsibilitiesLead and inspire...

  • Local Services Manager

    3 days ago

    London, Greater London, United Kingdom Alzheimer's Society Full time

    About the RoleWe are seeking a highly skilled and compassionate Local Services Manager to lead our dementia support teams in the Essex & Hertfordshire area. As a key member of our Area Management Team, you will be responsible for delivering exceptional information, advice, and guidance to people affected by dementia.Key ResponsibilitiesLead and inspire...

  • Programme Support Coordinator

    3 weeks ago

    London, Greater London, United Kingdom LOCAL GOVERNMENT IMPROVEMENT & DEVELOPMENT AGENCY Full time

    About UsThe Local Government Improvement & Development Agency is a leading organisation in the field of local government improvement. We work closely with our member councils to support, promote and improve local government services.Our MissionWe aim to provide councils with the tools and resources they need to respond to challenges and improve their...

  • Investor Development Team Specialist

    2 days ago

    London, Greater London, United Kingdom Fitch Group Full time

    Join Our Team as a Market Research Associate or Senior Market Research AssociateFitch Group is a leading provider of credit ratings, commentary, and research. We are seeking a highly motivated and detail-oriented Market Research Associate or Senior Market Research Associate to join our Investor Development Team in London, Frankfurt, or Barcelona.About the...

  • Investor Development Team Specialist

    2 days ago

    London, Greater London, United Kingdom Fitch Group Full time

    Join Our Team as a Market Research Associate or Senior Market Research AssociateFitch Group is a leading provider of credit ratings, commentary, and research. We are seeking a highly motivated and detail-oriented Market Research Associate or Senior Market Research Associate to join our Investor Development Team in London, Frankfurt, or Barcelona.About the...

  • Multiskilled Engineer

    7 days ago

    London, Greater London, United Kingdom CBRE Local UK Full time

    Job Title: Multiskilled EngineerJoin CBRE Local UK as a Multiskilled Engineer and be part of a team that delivers exceptional service to our clients.About the Role:We are seeking a highly skilled and experienced Multiskilled Engineer to join our team in CBRE Local UK. As a Multiskilled Engineer, you will be responsible for providing an exceptional reactive...

  • Multiskilled Engineer

    7 days ago

    London, Greater London, United Kingdom CBRE Local UK Full time

    Job Title: Multiskilled EngineerJoin CBRE Local UK as a Multiskilled Engineer and be part of a team that delivers exceptional service to our clients.About the Role:We are seeking a highly skilled and experienced Multiskilled Engineer to join our team in CBRE Local UK. As a Multiskilled Engineer, you will be responsible for providing an exceptional reactive...

  • Investor Development Team Specialist

    4 days ago

    London, Greater London, United Kingdom Fitch Ratings Full time

    Join Our Team as an Investor Development Team MemberFitch Ratings is a leading provider of credit ratings, commentary, and research. We are seeking a highly motivated and experienced professional to join our Investor Development Team as a key member of our global team.About the RoleThe Investor Development Team is responsible for raising the visibility and...

  • Investor Development Team Specialist

    4 days ago

    London, Greater London, United Kingdom Fitch Ratings Full time

    Join Our Team as an Investor Development Team MemberFitch Ratings is a leading provider of credit ratings, commentary, and research. We are seeking a highly motivated and experienced professional to join our Investor Development Team as a key member of our global team.About the RoleThe Investor Development Team is responsible for raising the visibility and...

  • Senior Infrastructure Director

    3 weeks ago

    London, Greater London, United Kingdom St George's University Hospitals NHS Foundation Trust Full time

    We are seeking a highly experienced and skilled professional to join our Digital Infrastructure and Technical Support Team as a Senior Infrastructure Director. This role will play a critical part in supporting clinical and non-clinical users throughout the trust in their use of all IDT services, and will also oversee the following functions within IDT:...

  • Senior Infrastructure Director

    3 weeks ago

    London, Greater London, United Kingdom St George's University Hospitals NHS Foundation Trust Full time

    We are seeking a highly experienced and skilled professional to join our Digital Infrastructure and Technical Support Team as a Senior Infrastructure Director. This role will play a critical part in supporting clinical and non-clinical users throughout the trust in their use of all IDT services, and will also oversee the following functions within IDT:...

  • Project Manager

    2 days ago

    London, Greater London, United Kingdom Global Lingo Ltd. Full time

    Project Manager - Localization ServicesWe are seeking a highly skilled Project Manager to join our team at Global Lingo Ltd. as a key member of our Localization Services department.The ideal candidate will have 1+ years of experience in a project management environment within the Localization industry or similar industry. A Bachelor's degree in languages or...

  • Project Manager

    2 days ago

    London, Greater London, United Kingdom Global Lingo Ltd. Full time

    Project Manager - Localization ServicesWe are seeking a highly skilled Project Manager to join our team at Global Lingo Ltd. as a key member of our Localization Services department.The ideal candidate will have 1+ years of experience in a project management environment within the Localization industry or similar industry. A Bachelor's degree in languages or...

  • Local Government Digital Support Lead

    3 weeks ago

    London, Greater London, United Kingdom LOCAL GOVERNMENT ASSOCIATION Full time

    Role OverviewThe Digital Adviser will play a key role in supporting councils on their digital transformation journey within adult social care functions. The focus of the role is to provide expert guidance and support to councils, helping them to adopt digital technology that transforms health and wellbeing for their residents.Key ResponsibilitiesDeliver...

  • Local Government Digital Support Lead

    2 weeks ago

    London, Greater London, United Kingdom LOCAL GOVERNMENT ASSOCIATION Full time

    Role OverviewThe Digital Adviser will play a key role in supporting councils on their digital transformation journey within adult social care functions. The focus of the role is to provide expert guidance and support to councils, helping them to adopt digital technology that transforms health and wellbeing for their residents.Key ResponsibilitiesDeliver...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Sim Local Full time

    **Job Summary**Sim Local is a leading global provider of mobile connectivity solutions in the travel sector. We are seeking a highly skilled and experienced Customer Service Representative to join our team.**Key Responsibilities:**Manage day-to-day customer queries and provide exceptional customer serviceMaintain high service standards and handle complaints...

Local IDT Services Manager

3 months ago

London, Greater London, United Kingdom The British American Tobacco Group Full time

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey

BAT UK IS LOOKING FOR A LOCAL IDT SERVICES MANAGER

SENIORITY LEVEL: Management

FUNCTION: IDT

LOCATION: London, UK

TYPE OF CONTRACT: Permanent

BENEFITS

  • Flexibility for working from home (depending on the work requirements)
  • UK yearly Incentive Bonus – competitive % based on business results and average annual salary
  • Attractive Private Pension Plan - up to 15%, Private Medical cover, Doctor @hand-24/7 GP appointments, by video or by phone, 365 days a year, from anywhere in the world
  • Share Reward Scheme (free shares and share saving scheme), Group Personal Accident Insurance, Life Assurance
  • Flexible Benefits Scheme: Tax Return Assistance, Cycle To Work, Holiday Trading, Dental Insurance, Travel Insurance; Onsite Gym and Gyms Discounts-discounts at over 3,700 gyms, SPAs, pools, studios and outdoor fitness events across the UK; Season Ticket loans-Interest free loans for purchase of annual tickets for public transport

ROLE POSITIONING AND OBJECTIVES

We are seeking an experienced IT Services Manager, to be responsible for all IT services delivered into our corporate office. In this role you will maintain high availability of on-site services, including Tech Deck, 2nd Line Support, Executive Support, Audio Visual, Print, EUC Hardware and Software, and Mobile service and devices.

You will need to manage several outsourced partners to ensure this high level of availability. Holding suppliers to KPI's and SLA's for services in scope. Establishing and building upon existing relationships will be of high importance. This will require frequent supplier meetings, to not only support what we have today but improve upon it.

Acting as the responsible IT person for BAT, you will be the final escalation point for users, and will occasionally need to manage and participate in troubleshooting calls. Being familiar with ITIL methodology is necessary, as this role involve a lot of Incident, Problem and Change Management.

What is the direct impact of this role on the team or organization?

Responsible to ensure the smooth running of all IT services into the corporate office – BAT Headquarters.

Reports to

Matthew Hetherington – IT Service Delivery Manager

Number of Direct Reports

6+ (dotted line)

Core Relationships

Internal – IDT Services, DBS, Cosec, MB

External – ITC, OBS, CC, AV Connections

Geographic Scope

Local

Travel Required

10% travel for event support

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Leading a multi-disciplined technical team of suppliers
  • Ensuring all local IT services and efficient, reliable, accessible, secure and cost effective.
  • Measuring and delivering outstanding customer service while driving continuous improvement
  • Building and maintaining positive relationships with customers, vendors and partners
  • Maintaining and handling IT business continuity and risk management
  • Working closely with the IT security team to ensure any locally provided assets are up to date, and compliant with any required security patching
  • Acting as the named contact for VIP escalations
  • Work alongside global project teams to land them locally
  • Hosting regular service reviews with key suppliers
  • Maintaining the IT budget, coordinating with global finance to ensure budget is on track
  • Working with procurement for onboarding new suppliers, and participating in RFP's
  • Proactively researching new technology, to improve local user experience
  • Building and distributing user comms, to manage change management, and educate users on existing toolsets
  • Being an advocate for change
  • Acting as a deputy for the UK SDM as and when required
  • Mentoring junior members of the team
  • Be an advocate for change
  • Deputise for the UK SDM as and when required

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

  • Degree level qualification in relevant subject or equivalent professional experience
  • Minimal 7 years' experience in a technical support role
  • Previous experience in managing teams
  • A good understanding of the ITIL process, the foundation certification is a nice to have
  • Experience working with global teams
  • Ability to implement KPI's and SLA's and to define and document procedures and ensure they are followed
  • Excellent customer service skills, complimented by an ability to interpret and respond to customer issues
  • Self-motivation, independent and ability to use own initiative to highlight issues and propose solutions
  • Good technical skills in the area of : Microsoft 365 Suite, MS Teams, hardware, software, Windows 11, Video Conferencing software, Apple iOS and OSX, Android, Networking, Print, Active Directory, ITSM tooling (ServiceNow) etc.
  • Microsoft Certification, MS Office preferred

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women's Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#J-18808-Ljbffr