Customer Care Coordinator
1 week ago
Job Title: Customer Services CoordinatorReports to and Accountable to: Customer Services ManagerJob Purpose: To assist the Customer Services Manager in managing the Department to provide a high quality service to our customers, safely, professionally and within agreed or reasonable timescales.Scope: The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers' expectations appropriately with the objective of achieving customer satisfaction from our customers.Key Responsibilities:
- Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently within agreed SLA.
- Interface with customers external/internal stakeholders to handle all telephone and email traffic predominantly for post-sales service functions but dealing with other queries may be required.
- Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
- Liaise with other internal departments to purchases parts & order fulfilment activities such as raising Warranty Works orders and Chargeable Works orders, collating all relevant paperwork for sign off by Department Manager.
- Handle and resolve customer complaints/enquiries via mail or phone in a timely and accurate manner in-line with Company SLA's.
- Outbound calls to introduce the department after initial 6 Month period has been signed off and carry out survey calls.
- Monitor assigned work on a weekly basis providing a status report to your Line Manager in-line with predetermined KPIs.
- Monitor WIP to effectively manage live work and reduce aged defects in line with predetermined KPIs.
- Develop knowledge about Company's business needs and requirements.
- Maintain competent understanding of company's products, their functions and construction.
- Carry out all administration duties required for invoicing, parts ordering and contra charges, with all relevant pre prepared paperwork being submitted to your line manager on weekly basis.
- Be an ambassador and advocate of the business.
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Senior Customer Care Coordinator/coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Vision Personnel Limited Full timeJob Title: Customer Services CoordinatorReports to and Accountable to: Customer Services ManagerTo assist the Customer Services Manager in managing the Department to provide a high quality service to our customers, safely, professionally and within agreed or reasonable timescales.Scope: The Customer Service Coordinator will deliver first class service to our...
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Service Coordinator
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Welwyn Garden City, Hertfordshire, United Kingdom Herts Urgent Care Full timeHUC is at the forefront of change and innovation in the health sector. We're passionate about patient care and we have established a strong track record in delivering pioneering services.To work with the team to ensure smooth running of the Acute in Hours Visiting Service in East & North Hertfordshire. Coordinate the AIHVS team on a daily basis ensuring...
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Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Care Providers Association Full time £26,000Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering...
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Wellbeing Coordinator
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Project Coordinator
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Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Community NHS Trust Full timeThe post holder will support the partnership in the development of strategic planning, including the partnership strategy and the development of strategic transformation priorities and plans. Role will support the operational delivery of high-quality adult services within community services.Role will require the ability to work in collaboration with senior...
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Sales Coordinator
3 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Davanti Solutions Ltd Full timeSales Coordinator Location: Welwyn Garden City (2 days remote working) Salary: Excellent + To 20% Bonus An excellent opportunity for a self motivated sales coordinator. Skills / Experience Required: Experience in a sales / sales support / sales coordinator roleExcellent organisational skills.Fluent English: written and oral.Ability to communicate with...
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Activity Coordinator
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Welwyn Garden City, Hertfordshire, United Kingdom B&M Care Homes Full timeJoin Us as an Activities Organiser at St Andrews Care Home in Welwyn Garden CityHours: 20 Hours (alternate weekends)"A Rewarding Career that Makes a Difference to People's Lives"Are you passionate about enhancing the lives of others? B&M Care, a leading private residential and specialist dementia care provider, is seeking a dedicated Activities Organiser to...
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Sales Coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Tate Full timeJob Title: Sales CoordinatorSalary: Negotiable, depending on experienceLocation: Welwyn Garden City (office-based)Contract: Permanent, Full Time (37.5 hours per week)Working Hours: Flexi-working available between the hours of 8am - 6pm plus early finish on Fridays A fantastic, new opportunity has become available for an experienced Sales Coordinator to join...
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Bid Coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Pontoon Full timeJob Title: Bid CoordinatorLocation: Welwyn Garden CityPay Rate: £18:50 per hourContract Details: Full-time, 6 Month Contract, Hybrid WorkingOur client, a leading pharmaceutical company, is seeking a dynamic and detail-oriented Bid Coordinator to join their team. As a Bid Coordinator, you will play a vital role in coordinating and producing proposal...
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Virtual Events Project Manager
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Care Providers Association Full time £26,000Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering...
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Recruitment Coordinator
1 month ago
Welwyn Garden City, Hertfordshire, United Kingdom Mission 4 Recruitment Full timeLocation: Welwyn Garden City, Hertfordshire Salary: 25, ,000 Permanent: ASAP start Job Code: MJ1806 Recruitment Coordinator Key Responsibilities:Managing the end-to-end recruitment process, including sourcing candidates, conducting interviews, coordinating assessments, and completing all necessary paperwork Recruiting high-quality care staff to meet client...
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Recruitment Coordinator
4 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Mission 4 Recruitment Full timeLocation: Welwyn Garden City, Hertfordshire Salary: 25, ,000 Permanent: ASAP start Job Code: MJ1806 Recruitment Coordinator Key Responsibilities:Managing the end-to-end recruitment process, including sourcing candidates, conducting interviews, coordinating assessments, and completing all necessary paperwork Recruiting high-quality care staff to meet client...
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Recruitment Coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Mission 4 Recruitment Full timeLocation: Welwyn Garden City, Hertfordshire Salary: 25, ,000 Permanent: ASAP start Job Code: MJ1806 Recruitment Coordinator Key Responsibilities: Managing the end-to-end recruitment process, including sourcing candidates, conducting interviews, coordinating assessments, and completing all necessary paperwork Recruiting high-quality care...
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Project Coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Tesco Full timeAbout the role As a Project Coordinator, you will work within Business Support to support the delivery of streams of work designed to support, improve or transform our stores and operating model ensuring we always serve customers, communities and the planet a little better everyday.You will be responsible for Support the Project Manager to monitor and track...
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Project Coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Adecco Full timeProject CoordinatorTerm: Contract until Jan 2024Rate: £12.53phShift: Monday - Friday :30 (32hours)Location: Welwyn Garden City (onsite 5 days per work)Adecco have an exciting new opportunity to work within the insight team on site in Welwyn Garden City facility as Project Coordinator with a well-known organisation who focus on gaining customer insights to...
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Project Coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Adecco UK Full timeProject CoordinatorTerm: Contract until Jan 2024Rate: £12.53phShift: Monday - Friday :30 (32hours)Location: Welwyn Garden City (onsite 5 days per work)Adecco have an exciting new opportunity to work within the insight team on site in Welwyn Garden City facility as Project Coordinator with a well-known organisation who focus on gaining customer insights to...
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Logistics Coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Ocado Group Full timeWe have an exciting opportunity for a driven individual to join our Centre Operations team as a Logistics Coordinator. This is a permanent position based out of our Welwyn Garden City Development Centre.You'll play an integral part of the logistics function within Centre Operations. Duties include stores, and processing orders or products. The successful...
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Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Care Providers Association Full timeHertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering...
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Graduate Marketing Coordinator
3 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Davanti Solutions Ltd Full timeGraduate Marketing Coordinator Hertfordshire ( x2 days remote working per week) Salary: Excellent Skills & Qualifications: You may have one year’s relevant work experience, or be a new graduate, with an ability to manage conflicting and competing priorities to ensure activities are delivered to deadlines and adaptable to ever-changing circumstances. ...
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Sales & Marketing Coordinator
1 week ago
Welwyn Garden City, Hertfordshire, United Kingdom Marketing, Advertising and PR Full timeJob Title: Sales & Marketing CoordinatorSalary: £30,000 per annumLocation: Near Old WelwynContract: Full time, PermanentHours: Monday to Friday, 8.30am - 5.30pmCOMPANY PROFILESKILLS REQUIRED Knowledge of car parts or a car enthusiast Strong IT skills Excellent communication skills Confident user of social media platforms Ability to multitask and prioritise...