Customer Service Representative

2 weeks ago


Liverpool, Liverpool, United Kingdom People Solutions Resourcing Full time

Inbound Customer Service Advisor

Monday - Friday: 9.00AM - 5.00PM

Pay Rate:
£11.20 PER HOUR


What's in it for me?
People Solutions are currently recruiting for Inbound customer service for our well established client based in Liverpool. This is a full time position working Monday to Friday offering great rates of pay.


This role is a fantastic opportunity to join a Home Appliances Manufacturing company who really emphasizes the importance of Customer Service.


What are the benefits?

  • Access to Mental health first aiders
  • Free parking
  • Healthy employee discount scheme
  • Bonus opportunities
  • Overtime at time and a half (over 37.5 hours)

Day to Day Duties

  • Handling customer service calls
  • Arranging engineer repair appointments
  • Process product, spares, and accessories related orders
  • Case handling and housekeeping, updating customer details or changing delivery details
  • Collaborating with relevant departments to resolve customer queries or product faults
  • Advertising products/services on offer and up selling them

Essential Skills

As an Inbound Customer Service Advisor you must have:

  • Experience within a customer service environment
  • Excellent written and verbal communication skills
  • Experience working in a fastpaced environment
  • Excellent timekeeping

Desirable Experience
As an Inbound Customer Service Advisor it would be desirable if:

  • You have a passion for customer service
  • You have experience with crossselling and upselling

What training is provided?

  • Full training will be provided for the role, and we can guarantee a supportive team atmosphere to help you to develop your role

Contact

Salary:
£11.20 per hour

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Liverpool: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
In person

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