Customer Service Representative Liverpool

2 weeks ago


Liverpool, Liverpool, United Kingdom Adecco Full time

Join Our Team as a Customer Service Advisor at Adecco in Liverpool

About the Company: Adecco is currently seeking a dedicated Customer Service Advisor to join our team in Liverpool for a 6-month contract. If you thrive in a fast-paced environment and enjoy providing excellent customer service, this role is perfect for you

Job Details:

  • Location: Liverpool
  • Hours: Monday to Friday, Rotational between 09:00 - 18:00
  • Pay Rate: £11.50 to £13.00 per hour

As part of our team of customer service representatives, your main goal will be to efficiently handle all business operations and customer service activities. This customer-facing role requires excellent communication skills, product knowledge, empathy, and stress-resistance. You will work with operational systems such as SAP and focus on ensuring customer satisfaction and compliance with all policies and procedures.

Accountabilities:

  • Customer Service:
    • Adherence to customer service processes and procedures
    • Answering inbound customer calls professionally
    • Managing Customer Service Inbox efficiently
    • Processing customers' orders and queries accurately
    • Collaborating with the sales team on order/query issues
    • Supporting business operations objectives
    • Performing miscellaneous customer service duties as needed
  • Financial and Quality Compliance:
    • Creating new customer accounts while adhering to financial controls
    • Supporting accounts team and credit checking
    • Ensuring quality compliance during new account processing
    • Handling product technical complaints and maintaining records
  • Training and Compliance:
    • Keeping SOP and training materials up to date
    • Ensuring 100% compliance with policies and procedures

Experience/Competencies:

  • Customer service background
  • Experience with SAP is preferable
  • Proficient in Microsoft Office, Word, and Excel
  • Understanding of logistic/supply chain processes

Joining Adecco means being part of a team dedicated to excellence in customer service. We are committed to providing equal employment opportunities and fostering a diverse and inclusive workplace.



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