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Customer Service Representative Liverpool
2 weeks ago
Join Our Team as a Customer Service Advisor at Adecco in Liverpool
About the Company: Adecco is currently seeking a dedicated Customer Service Advisor to join our team in Liverpool for a 6-month contract. If you thrive in a fast-paced environment and enjoy providing excellent customer service, this role is perfect for you
Job Details:
- Location: Liverpool
- Hours: Monday to Friday, Rotational between 09:00 - 18:00
- Pay Rate: £11.50 to £13.00 per hour
As part of our team of customer service representatives, your main goal will be to efficiently handle all business operations and customer service activities. This customer-facing role requires excellent communication skills, product knowledge, empathy, and stress-resistance. You will work with operational systems such as SAP and focus on ensuring customer satisfaction and compliance with all policies and procedures.
Accountabilities:
- Customer Service:
- Adherence to customer service processes and procedures
- Answering inbound customer calls professionally
- Managing Customer Service Inbox efficiently
- Processing customers' orders and queries accurately
- Collaborating with the sales team on order/query issues
- Supporting business operations objectives
- Performing miscellaneous customer service duties as needed
- Financial and Quality Compliance:
- Creating new customer accounts while adhering to financial controls
- Supporting accounts team and credit checking
- Ensuring quality compliance during new account processing
- Handling product technical complaints and maintaining records
- Training and Compliance:
- Keeping SOP and training materials up to date
- Ensuring 100% compliance with policies and procedures
Experience/Competencies:
- Customer service background
- Experience with SAP is preferable
- Proficient in Microsoft Office, Word, and Excel
- Understanding of logistic/supply chain processes
Joining Adecco means being part of a team dedicated to excellence in customer service. We are committed to providing equal employment opportunities and fostering a diverse and inclusive workplace.
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