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Customer Service Representative
2 weeks ago
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.
This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.Responsibilities:
- Answer incoming customer inquiries via various face to face channels
- Provide accurate and timely information to customers regarding products, services, and promotions
- Upsell additional products or services to customers when appropriate
- Maintain customer records by updating account information and documenting interactions
- Perform data entry tasks to update customer profiles and process orders
- Analyze customer feedback and provide suggestions for improving the customer experience
- Handle customer complaints in a professional and empathetic manner
- Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Excellent communication skills, both verbal and written, in English
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Ability to analyze customer needs and provide appropriate solutions
- Strong problemsolving skills with the ability to think quickly on your feet
- Ability to work well under pressure in a fastpaced environment
- Prior experience in customer service or related field is a plus
Job Types:
Full-time, Permanent
Pay:
From £25,949.97 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 15/05/2024
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