Telematics - Customer Service Representative

2 weeks ago


Liverpool, Liverpool, United Kingdom The Granite Group Full time
We are looking for Customer Service Representatives who are passionate about delivering an outstanding customer service.

If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.


Role:
Customer Service Representative

Salary:
£24,255 to £27,876 OTE* including £2,000 performance related bonus per annum, once established within your role.

Job Type:
Full Time

Working hours:

Full Time; You will be working Monday to Saturday, 37.5 hours a week between 8:00am and 19:30pm on a three-week rolling rota.

You will only need to work 1 in 3 Saturdays between the hours of 9.00am and 17.30pm.

Training and ongoing coaching and development will be provided to help you succeed in your role as we are committed to supporting you so you can reach your maximum earnings.


What you will be doing:

  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Ensure all customer records are updated accurately
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints

What we're looking for:

  • A Positive "can do" attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast paced environment
  • Ability to multitask and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner
  • Previous Insurance or Financial Services Industry Experience
  • Previous Customer Service Experience
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry.

As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK.

We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are.

We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career.

So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • Fresh fruit Deliveries twice a week
- £250 Refer a friend bonus.

  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames
  • A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events


If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.



  • Liverpool, Liverpool, United Kingdom Vision Glasgow Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in LiverpoolAre you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives.About Us:At Vision, we believe in...


  • Liverpool, Liverpool, United Kingdom Global Wave Innovations Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Responsibilities: Analyse customer needs and recommend appropriate solutions or products Handle...


  • Liverpool, Liverpool, United Kingdom ENVISION AGENCY LTD Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.Duties: Answer incoming customer calls and respond to inquiries in a professional and...


  • Liverpool, Liverpool, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys working in a fast-paced environment and has...


  • Liverpool, Liverpool, United Kingdom Carpenters Group Full time

    Start Date: April 8th 2024Hours of Work: Monday to Sunday (part-time evenings & weekends) This role includes a training period of 8 weeks. Training will be 4.30pm 9.30pm Monday to Thursday. Following the training period, you will move onto your contracted shift pattern which will be discussed at interview._Job PurposeAs a Customer Service Representative, you...


  • Liverpool, Liverpool, United Kingdom Communications and Solutions Partners Group Full time

    As a Customer Sales Representative, you will be the frontline of our company, responsible for engaging customers, promoting our products and services, and driving sales.Duties: Provide exceptional customer service to clients via in clients Identifying customer needs and recommending appropriate solutions to meet their requirements Building and maintaining...


  • Liverpool, Liverpool, United Kingdom Amberlodge Limited Full time

    Identifying and capitalizing on sales opportunities to upsell and cross-sell products or services Conducting product demonstrations and training customers on product usage Meeting or exceeding sales targets and customer satisfaction metrics Maintaining accurate records of customer interactions and transactions Collaborating with other customer service...


  • Liverpool, Liverpool, United Kingdom Channel Partners Limited Full time

    We are seeking a motivated and friendly Customer Service Representative to join our team. If you excel at communication and have a passion for helping others, we want to hear from youKey Responsibilities:- Issue Resolution: Identify customer needs and resolve issues efficiently, escalating complex cases to the appropriate departments when necessary.- Product...


  • Liverpool, Liverpool, United Kingdom Metro Bank PLC Full time

    Team Retail & Business BankingLocation Liverpool (Paradise Street)County LancashireRef # 18502Closing Date 20-Jan-2023CUSTOMER SERVICE REPRESENTATIVEOur promise to you We will make sure that you are wellrewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance,...


  • Liverpool, Liverpool, United Kingdom The Granite Group Full time

    Role: Telematics Sales AgentLocation: LiverpoolWorking hours: 37.5 hours per week Rota: 3-week rolling 8:00am - 7:30pm (1 in 3 Saturdays 9:00am - 5:30pm)Salary: £22,050 to £25,625 OTE* including £2,000 performance related bonus per annumThe Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven...


  • Liverpool, Liverpool, United Kingdom BLOOMING PARTNERS LIMITED Full time

    As a Customer Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers.Responsibilities: Utilize phone etiquette to ensure professional and courteous communication with...


  • Liverpool, Liverpool, United Kingdom Communications and Solutions Partners Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and support.Duties: Answer incoming customer calls and respond to inquiries in a professional and courteous manner Provide...


  • Liverpool, Liverpool, United Kingdom Channel Partners Limited Full time

    We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing excellent customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to upsell products or services.Responsibilities: Answer incoming customer inquiries in a...


  • Liverpool, Liverpool, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.Responsibilities: Answer incoming calls and respond to customer inquiries in a professional and courteous...


  • Liverpool, Liverpool, United Kingdom ENVISION AGENCY LTD Full time

    We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients.Duties: Answer incoming customer calls and respond to customer inquiries in a professional and timely manner Provide product information and assist customers with their orders...


  • Liverpool, Liverpool, United Kingdom Connected Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service and support to our valued customers.Responsibilities: Provide accurate information and assistance to customers regarding products and services Assist customers...


  • Liverpool, Liverpool, United Kingdom Sutton Kersh Full time

    Role - Customer Service Representative (Lettings Property Manager)Location - Cotton Street, Liverpool, L3 7DYSalary:- £21,500 per annumDays & Hours: Mon Fri, 8:45am 5:30pm + 1 Sat in every 5 (rota), 9am 1pmEmployment Type: Fulltime, permanentAre you looking to start or progress your career in the property industry?Are you a strong administrator with a...


  • Liverpool, Liverpool, United Kingdom Adecco Full time

    Join Our Team as a Customer Service Advisor at Adecco in Liverpool!About the Company: Adecco is currently seeking a dedicated Customer Service Advisor to join our team in Liverpool for a 6-month contract. If you thrive in a fast-paced environment and enjoy providing excellent customer service, this role is perfect for you!Job Details:Location:...


  • Liverpool, Liverpool, United Kingdom Adecco Full time

    Adecco are currently recruiting for a customer service advisor to be based in Liverpool. Thsi is a 6 Month Contract The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £11.50 to £13.00phPart of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all...


  • Liverpool, Liverpool, United Kingdom CONNECTED L GROUP Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.Responsibilities: Conduct data entry tasks accurately and efficiently Communicate with customers inperson to provide...