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Concierge Host

3 months ago

London, Greater London, United Kingdom Holmes Hotel London, United Kingdom Full time

Department:
Front Office

Job Level:
Team Member

Job Type:
Full Time

Hours per week:40

Job Reference:
REQ9390

Date Posted:23 August


At Holmes Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests.


The friendly face of the 118 bedrooms at Holmes Hotel, our
Concierge Host will be to ensure that the service provided is beyond the normal guest experience that would be expected by our guests.

Your helpful, can-do approach and passion for great service will create an amazing impression every time.

We are looking for our
Concierge Host who:

  • Completes tasks relevant but not limited to the guest cycle (arrival, follow-ups and departure) such as arranging special guest requests, ensuring guest mail and
  • Messages are delivered in a timely manner, performing luggage handling and doorperson duties, updating the Hotel Management Systems with the required guest
  • Information and liaising with relevant teams to ensure guest satisfaction and ensuring the business continuity through payment compliance
  • Follows guidance and instructions given by the leadership team
  • Communicates effectively with both internal and external guests (including hotel colleagues) via written correspondence, phone and facetoface
  • Proactively upsells the hotel (such as restaurants, bars, spa services and other relevant hotel services) as well as any related reward programs
  • Engages with colleagues and guests in relation to their stay or meeting; i.e. confidently relaying local events, attractions, hotel facilities or internally held meetings, consistently exhibiting appropriate service behaviour
  • Demonstrates flexibility and adaptability when personalising external and internal guests' needs and the changing demand and priorities of the business
  • Creates a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to guest and leadership feedback
  • Has previous experience working as a
    Luggage Porter or
    Concierge preferably in the hotels

As a
Concierge Host, you will receive:

  • Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata)
  • these increase with service
  • Salary
    :£10.70 per hour plus great benefits
  • Discounted gym memberships
  • Access to free financial and mortgage advice
  • Shift patterns are shared at least 2 weeks in advance so you can plan your life around work
  • Discounted hotel staff rates
  • Two meals per day, every day (including days off if you wish to come in)
  • Great Learning and development opportunities


Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds.

The ideal home from which to investigate the rest of the city.

**Holmes. A home away from home for curious minds.