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Application Support Specialist

3 months ago

Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

My client are a leading provider of innovative technology solutions tailored for the retail industry. Their cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth. They are seeking a skilled and motivated Application Support Specialist to join their dynamic team and contribute to their mission of revolutionizing retail through technology.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Key Responsibilities:

  • Provide exceptional application support to their retail clients, ensuring seamless functionality and optimal performance of our software solutions.
  • Troubleshoot and resolve technical issues related to their applications, working closely with clients to understand and address their needs.
  • Collaborate with the development team to identify and fix software bugs, and implement enhancements based on client feedback.
  • Conduct regular system checks and maintenance to ensure the stability and reliability of their applications.
  • Assist clients with onboarding, training, and usage of their software, ensuring they maximize the value of their solutions.
  • Maintain detailed documentation of support activities, issues, and resolutions.

Qualifications:

  • 3-5 years of experience in application support, with a strong background in Java programming.
  • Proven experience in the retail industry, with a deep understanding of retail operations and challenges.
  • Excellent client-facing skills, with the ability to communicate technical information to non-technical users effectively.
  • Strong problem-solving abilities, with a proactive and analytical approach to identifying and resolving issues.
  • Ability to work independently as well as collaboratively within a team.
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Benefits:

  • Competitive salary package with performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and career growth.
  • Collaborative and inclusive work environment.
  • Convenient office location with modern amenities.