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Client Relationship Manager

3 months ago

London, Greater London, United Kingdom Health Partners Group Full time

Health Partners is one of the UK's leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients' needs.

Our growing Client Services division is seeking a highly motivated and experienced Client Relationship Manager to join our team, who will report directly to the Client Services Director.

The successful candidate will be responsible for managing and developing relationships with our expanding portfolio of exciting clients, ensuring that our clients' needs are met and exceeded.

This is a full-time role, where the successful candidate will be working 37.5 hours per week, Monday to Friday, in a hybrid setting (homebased, with occasional travel to client sites).

Responsibilities:

  • Manages a portfolio of high value clients, maintaining and improving client relationships by honest and proactive communication through a variety of mediums including face to face visits, telephone calls, educational material, email and video calls.
  • Develops and delivers strategic review plans to ensure the occupational health service helps clients achieve their HR, Health & Safety and Wellbeing objectives
  • Reviews services delivered and proactively develops initiatives to demonstrate best value and return on investment for clients.
  • Advises clients on new and revised occupational health and related services to ensure the commercial development of contracts.
  • Advises the Business Development team on retender and renewal opportunities and evidences contract delivery to aid sophisticated, evidence-based responses.
  • Leads client implementations requiring the co-ordination of both clinical and operational assets in conjunction with other departmental leads.
  • Reviews and analyses client management information to identify trends and opportunities for enhanced service delivery.
  • Liaises and manages sub-contractor relationships, co-ordinating service delivery and reporting, thereby demonstrably maximising benefit for clients.
  • Ensures contractual terms are appropriate for services delivered and amended appropriately.
  • Supports Client Associate Team Managers with significant service delivery change or contractual issues.
  • Acts in accordance with the company's core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions.
  • Acts within the boundaries set out by the company's policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics and best practice.

Skills

  • Experience working in a health or wellbeing setting is desirable.
  • Experience in managing B2B relationships.
  • Excellent verbal and written communication, presentation and reasoning skills
  • Good IT skills, with strong knowledge of Office 365, Sway and database systems
  • Ability to produce and analyse business management information
  • 5+ years of prior experience of relationship and contract management within the medical or health insurance sectors
  • Ability to manage multiple projects and/or relationships successfully
  • Ability to work unsupervised and liaise with and coordinate others
  • Strong problem-solving and analytical skills
  • Full UK driver's licence (essential)

Education

Bachelor's degree in business, marketing, or a related field (not essential)

Salary

We are offering a competitive salary for this role, dependent on qualifications and experience, alongside our regularly reviewed company benefits package.

Company Benefits

One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary dependent on qualifications and experience
  • Contributory pension scheme up to 6%
  • Life assurance
  • Starting on 25 days annual leave plus bank holidays, increasing with length of service
  • Discounted gym membership
  • Cycle to work scheme
  • Access to Vitality Health

Diversity and Inclusion Statement

Health Partners are a proud member of the Disability Confident scheme.

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.

To apply, click 'Apply Now' and you'll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to

We look forward to you joining our team