![Hampton by Hilton Rochdale](https://media.trabajo.org/img/noimg.jpg)
Night Supervisor
1 week ago
One of the UK's leading 'white label' hotel management companies, Legacy Hotels and Resorts Limited have a rare opportunity for a Night Supervisor to join our high calibre team in a well-established global brand.
This role will drive the opening of the brand-new 146- bedroom Hampton by Hilton in Rochdale, Greater Manchester.This is part of a £250 million regeneration of the town centre; including 200,000sq ft of retail and leisure space, 520 space multi storey carpark and a Metrolink extension to Manchester City Centre.
In the last couple of years the market has seen an increase in regeneration projects within Rochdale. This Hampton by Hilton will be located is the largest development in Rochdale in recent times.
You will have the opportunity to be heavily involved with an exciting new project, working alongside a strong senior leadership team.
Role Overview
To manage the safety and security of the hotel premises and inhouse guests throughout the night, whilst ensuring all public areas and secured and well maintained.
- Check customers in and out of the hotel and ensuring guest profiles are updated
- Run night audit reports and rest PDQS
- Complete shift SOPS
- Correctly allocate payments on the system ensuring banking balances & correct any imbalances
- Order and deliver guests newspaper and make any early morning wakeup calls
- Answer any guest enquires throughout your shift
- Ensure the premises is well secured and carry out regular security checks throughout the night.
- Prepare and serve food & drinks from the 24 hour Lobby Bar, ensuring all charges are correctly posted and signed for by the guests
- Assist guests with luggage if needed
- Communicate a clear & concise handover and familiarise yourself with previous shifts handover
- Handle guest complaints in prompt manner that is satisfactory and professional at all times
- Ensure a sound knowledge of local area places of interest, with the ability to direct guests locally.
- Be aware of the reception PEEPS form and update if needed
- Answer the telephone and record any guest enquires on your handover
- Follow the company Code of Conduct in relation to Fire Safety and Health and Safety
- Ensure any hazards or near misses spotted are reported and maintenance issues are logged
What are we looking for?
- Excellent communication skills
- Strong ability to build customer relationships
- Strong organisational / decision making / leadership skills
- No previous experience on Hilton ONQ necessary as Hampton by Hilton Rochdale will be the second hotel in the UK to roll out the PEP PMS system
What's in it for you?
- A competitive base salary
Progression
- Opportunity in an organisation with a strong pipeline of new hotels
- Flexible schedule
- Excellent discounts through our global Hiton brand for you, your family and friends
- Special rates for our team members, and friends and families while travelling and staying in Legacy Hotels and Resorts
- Sodexo benefits platform exclusive discounts across multiple Highstreet brands, Supermarkets and Restaurants
- Company Pension
Job Types:
Full-time, Permanent
Benefits:
- Employee discount
- Flexitime
Schedule:
- Flexitime
Work Location:
In person
Reference ID:
NSPV
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