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Night Porter

3 months ago

Birmingham, Birmingham, United Kingdom edgbaston park hotel Full time

Hourly Rate:
£11.07 per hour

Hours: 40 hours per week (any 4 days in 7)

Contract Type:
Permanent


Voted Hotel of the Year 2023 at the West Midlands Food & Hospitality Awards, this is an exciting time to join our team, as we continue on our five-year journey towards becoming a world-leading hospitality destination.


We are looking for an enthusiastic Night Porter/Receptionist to join our nights team and help deliver an exceptional guest experience.


Duties of this role include:

  • Checking in guest arrivals and checking out guest departures
  • Utilising the Hotel's IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
  • Dealing positively, promptly and professionally with guest queries and feedback
  • Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
  • Taking over responsibility for the reception from the evening receptionist and handing back to the morning receptionist
  • Completing the night audit and any financial procedures during the shift
  • Ensuring the welfare and safety of all guests staying at the Hotel while on shift
  • Ensuring all fire and health and safety regulations are adhered to and to promptly report any health and safety concerns


You should have a background in hotels, conferences or a multi-site catering environment within the hospitality sector and, ideally, previous experience of working as a Night Porter/Receptionist.

What is key however, is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.

***
Closing Date:27 August 2023

The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.