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Night Porter

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Birmingham, Birmingham, United Kingdom Genting Casinos Full time
{"title": "Night Porter", "description": "Key Responsibilities

We are seeking a Night Porter to join our team at the Genting Hotel, working 40 hours per week.

  • Anticipate and respond to guest needs.
  • Build rapport with guests to ensure a positive experience.
  • Check guests in and out, ensuring accurate charges.
  • Communicate effectively with all departments.
  • Handle guest comments and complaints, passing relevant information to management.
  • Familiarize yourself with hotel facilities and attractions.
  • Assist guests with requests, such as information and bookings.
  • Complete tasks on each shift and conduct thorough handovers.
  • Deal with issues arising during the Night shift.
  • Process refunds and adjustments as needed.
  • Deliver room service to brand standards.
  • Conduct regular security checks and floor walks.
Requirements

We are looking for someone with a friendly and welcoming approach, high standards of dress and presentation, and the ability to remain calm in difficult situations.

  • Excellent interpersonal skills, including a pleasant telephone manner.
  • Flexibility to work weekends, bank holidays, and Night Shifts.
What We Offer

We provide a range of benefits, including an online discount portal, flexible benefits, life cover, and pension.

  • Discounted on-site gym membership.
  • Discounted bus and rail passes with National Express.
  • Uniform provided.
  • Employee Assistance Programme.
  • Free on-site parking.
  • Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
Why Work with Us?

We value our employees and offer opportunities for career progression through our online learning portal, Genting Academy.

We also run company-funded engagement events and reward our employees through lifestyle vouchers, long service awards, team incentives, and social fund.

", "lang_code": "en"}