Senior Associate-digital Product Management

2 weeks ago

London, Greater London, United Kingdom Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.


The Product Experience Frameworks team (PXF) is responsible for the building amazing digital web and mobile products thru enabling global product management teams via clear frameworks and best practices.

The team works within a diverse range of American Express' proprietary digital products across Amex Membership, Acquisition, Resy, Blueprint, Personalization, Amex communication channel teams and beyond.

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experiences and compelling features and functionality.

We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through our digital experiences.

We are looking for an Associate Digital Product Manager to join the Experimentation Center of Excellence team.

How will you make an impact in this role?

  • Act as an Enterprise Experimentation specialist to identify and drive improvements in Amex digital products and experiences
  • Be the voice of the enterprise experimentation: identify test and learn opportunities, bringing together products, features, and capabilities in ways which elevate customer value.
  • Create and present vision, planning, recommendations and insights to internal execution teams and upwards to executive leadership, using compelling and relevant storytelling, backed by robust analysis.
  • Act as conduit between internal Amex user teams and Experimentation Product team to reflect needs for experimentation platform and solutions.
  • Evangelize and cultivate a test and learn culture across Amex by creating a community of practice within the organization, connecting relevant teams to learn from and share best practices.
  • Create and facilitate learning forums and roadshows to increase awareness, knowledge and proficiency of Experimentation.
  • Onboard and provide ongoing experimentation platform training to product, engineering and analytics teams.
  • Create a robust services engagement model to support a 1 to many structure.
  • Create and lead experimentation enablement strategy; Set the goals and standards for high impact experimentation for Amex product teams.
  • Develop, document, manage and evangelize new and scalable processes, playbook, best practices, templates, automated workflows and instructions to enable proper experimentation.
  • Set success metrics and build structure for accurate reporting and identify opportunities for improved and up to par practices and methodology.
  • Build relationships internally and externally with a diverse set of stakeholders including product, tech, analytics,leadership and external vendor partners to ideate, plan, prioritize and execute an iterative experimentation program that drives business results.
  • Collaborate with crossfunctional teams, including creative, design and technology to shape meaningful customer journeys and customer centric thinking through use of Experimentation.
  • Responsible for day to day support and execution with a diverse range of product teams to effectively launch experiments at a higher velocity and with reduced time to market

Minimum Qualifications:

  • Minimum two years' experience in a Product Management role or equivalent.
  • A curious mindset and strong relationship builder with excellent allround communication skills, can confidently engage and influence internal and external stakeholders across diverse functions and countries.
  • Proven understanding of digital experimentation theory, methodologies and processes / UX / web design / development principles and methodologies.
  • Strong creative, criticalthinking and problemsolving skills, with ability to develop winning solutions based on quantitative and qualitative data.
  • Innate curiosity for learning new products, technologies and understanding of testing and experimentation tools in the market.
  • Analysis skills with a strong attention to detail.
  • Strong problemsolving

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