A2/ao Compliance and Targeting Case Officer

1 week ago

Birmingham, Birmingham, United Kingdom Insolvency Service Full time

Details:

Reference number:

Salary:

- £22,183
  • A Civil Service Pension with an average employer contribution of 27%
    Job grade:
  • Administrative Officer
  • A2
    Contract type:
  • Permanent
    Business area:
  • Insolvency
  • Investigation and Enforcement Service
    Type of role:
  • Administration / Corporate Support
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 3Contents
Location

About the job

Benefits:

Things you need to know

Location

  • BirminghamAbout the job

Job summary:


The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business.

The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people.

We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

Our Compliance and Targeting team is based in Birmingham and is part of the Investigation and Enforcement Directorate.

These roles deliver quality administrative support to technical staff dealing with the targeting and prioritisation of civil and criminal cases for investigation.

The roles also include contributing to the organisation and management of the teams.


Due to the nature of these roles, you must be comfortable working in a changing environment and look for continuous improvement in processes and in your work.

The Insolvency Service is a great place to work, learn and grow your career.

Job description:

Complete initial actions on investigations, as instructed by technical staff.

Create accurate, comprehensive notes to confirm actions undertaken

Undertake ad hoc/urgent tasks to be carried out within timescales set. For example, provide admin support on visits, analysis, post linking, exhibit bundles, keep stats record of this work

Provide first level analysis of data, which may include HMRC ledgers and bank statements

Ensure prompt action taken on outstanding replies (e.g. issuing reminders) as directed within set deadlines and updating in-house Case Management System notes

Draft letters based on templates as directed

Follow up responses to outstanding correspondence both by phone and in writing

Review & manage team mailboxes, and deal with queries, referring these where required for a more detailed response.

Produce meeting papers and supporting documents to ensure the efficient and professional delivery of meetings and events.


Attend one to one, team and Directorate meetings as required, maintaining action logs and sharing with the relevant teams in a timely manner.

Undertaking general administrative duties related to the overall effective working of the directorate and delivery of key priorities.

Key Responsibilities


Work as part of a busy administrative support team dealing with complaints received primarily from the public but also some internal referrals and external stakeholder contact.

Profile equal share of cases allocated, keeping an accurate record of case completion/progress

Liaise with your line manager and/or the Technical Officer on cases that are more complex

Take part in regular case discussions with other team members to enhance own understanding

Communicate with directors in writing and over the telephone

Person specification:

You will be well organised, possessing the ability to work well under pressure and deliver to timescale.


You will have a keen eye for details and be able to drift through complex information to make an informed decision.

You will have good interpersonal and influencing skills and ability to work collaboratively with colleagues of all grades.

You embody flexibility and are able to adapt in a fast-paced environment to changing priorities.

You have good written and verbal communication skills and are a confident communicator

You have an up to date knowledge of Microsoft Office software packages, including Word, Excel, Powerpoint and Adobe.

You must attend the Birmingham office twice per week as per INSS policy.

Essential criteria
Good organisational skills, including ability to work well under pressure and deliver to timescale.

Good interpersonal and influencing skills.

Flexible and able to adapt in a fast-paced environment with frequently changing/conflicting priorities.

Ability to see the wider impact.

Building and maintain great working relationships with key stakeholders at all levels of the organisation.

Working collaboratively to achieve shared outcomes.

Good written and verbal communication skills.

Excellent custome

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