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HR Case Manager

4 months ago

Birmingham, Birmingham, United Kingdom West Midlands Railway Full time

Hybrid role - Birmingham based 2-3 days a week

Full-time, 6-month fixed term contract

What the role involves

  • Supporting line managers in professionally managing all people processes (e.g. discipline, grievance, MFA, flexible working requests etc.)
  • Providing legal and procedural advice - tracking and monitoring actions
  • Delivering all HR actions, on time, and escalating cases that are behind agreed functional / HR SLAs
  • Document and record all cases in the Oracle system
  • Producing reports tracking compliance and business outcomes – identify reoccurring issues and deploying solutions to resolve
  • Supporting the reviewing and updating of people processes and procedures - promoting legal and business effectiveness

What previous experience or knowledge do I need to do the role?

  • CIPD qualified or legal background required
  • HR case management environment - gained in a unionised environment
  • Experience of a fast-paced HR shared service environment
  • Positive, results focussed approach
  • An ability to follow processes and ensure compliance
  • The ability to innovate and change

What is the salary and benefits?

  • Up to £45,000 - depending on the experience you can bring to the role
  • Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
  • 75% off all other train company travel tickets
  • One of the best pension schemes available
  • Retail discounts
  • Career development opportunities

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.