Compliance Officer

1 week ago


Birmingham, Birmingham, United Kingdom NewFlex Full time

Role:
Compliance Officer

Location:
Birmingham Business Park

Hours: 40 hours between 9:00am - 6:00pm Monday to Friday (occasional work out of normal business hours)

Reporting to:
Compliance Manager

Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses.

We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.


We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'.

We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market.

Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton.

NewFlex is creating a positive alternative in the business centre market.

What are our values?


Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.

What will you do?
To provide advice and support to the centre teams on compliance related issues. The focus of the role is to generate and process contractual documentation for all new and existing Customers to the business in line with the Compliance Policy and Process

We want someone exceptional who can focus on:

Agreements Compliance

  • Responsible for issuing agreements to Customers ensuring the end to end process is managed i.e. generating, checking, scanning and filing the agreements
  • Validating Customer identification to ensure due diligence is followed
  • Working with centre staff to gather necessary information and facilitate a smooth onboarding for new NewFlex Customers
  • Record returned agreements on the relevant register
  • Working towards set Service Level Agreements (SLA's)
  • Ad hoc duties as and when required by the business

Stakeholder Relationships

  • Engaging with centre staff to ensure the Customer experience is positive
  • Manage and maintain key stakeholder relationships

Health & Safety

  • To have an understanding and work to policies relating to statutory H&S obligations

Knowledge/Experience

  • Minimum Grade C in English and Maths (or equivalent)
  • Confident user of Microsoft office 365 (Word, Excel and Outlook)
  • A compliance or financial background
  • 12 months compliance experience in a similar role or in banking sector
  • Working knowledge of agreements compliance
  • AML and KYC experience desired

Key skills/behaviours required for this role:

  • Planning and organising
  • Problem solving
  • Decision making
  • Excellent communicator
  • Influencing
  • Planning and organising
  • Attention to detail
  • Working effectively
  • Willingness to learn
  • Taking responsibility
  • Customer focus
  • Resilient and embraces change
  • Team player

What will we offer you?
- £24,150 per annum

  • 33 days Annual Leave (including Bank Holidays)
  • Birthday Off
  • Volunteering Days
  • Discounted Private Medical Insurance Cover
  • Life Assurance
  • Income Protection Insurance
  • Payroll Giving
  • Cycle Scheme
  • NEST Pension Scheme
  • Employee Assistance Programme
  • Annual Flu Jabs
  • Eye Tests
  • Training Support Package
  • Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
  • Annual Professional Membership Subscription
NewFlex is an equal opportunities employer.

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