Compliance Administrator
1 week ago
Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)
PCN team - Compliance Administrator
Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking....
ROLE DESCRIPTION
Role Title
:
Compliance Administrator
Team
:
Parking Charge Notices (Compliance)
Reports to
:
Customer Service Manager
Environment
:
Office Based, 5 days per week, Open Plan Office
PURPOSE
- To provide efficient, effective, and consistent general administrative support within the Compliance Team and support other departments within the company.
PRINCIPAL ACCOUNTABILITIES
- Resolving helpdesk queries related to the Compliance department.
- Support the department with the Parking Charge Notice (PCN) process by carrying out data entry and administration tasks to a high degree of accuracy.
- Reading, investigating, and responding to Parking Charge Notice (PCN) Appeals and POPLA appeals.
- Support the managing of Internal & external mail inboxes when required.
- Support the Account management team with queries from existing clients.
- Interpreting arising issues, using problem solving skills to identify anomalies and implementing actions in accordance with administrative policies and procedures.
- Assisting with reviewing and processing daily payments/refunds; including unassigned payments, bounced payment and cheques.
- Issuing new PCNs with information received by the DVLA and actioning the transfer of liability requests received from hire companies.
- Processing DVLA VQ7's and audits
- Opening daily post, accurately logging, and distributing to relevant departments.
- Photocopy / scan relevant documents
- Franking outgoing correspondence
- Assisting with other teams' workloads when requested
- Any other reasonable, adhoc tasks requested by Team leader.
PERSON SPECIFICATION
Qualifications
- Educated to GCSE Level
- English & Mathematics
Personal Attributes
- Good interpersonal skills
- Attention to detail.
- Good selfmanagement skills
- Work well under pressure and with a varying workload
- Continuous improvement mindset
TECHNICAL COMPETENCIES
- Time management, organisation, prioritisation, and coordination skills
- Proficient in Microsoft Office
- Basic understanding of the General Data Protection Regulations (GDPR), or a willingness to learn
- Basic understanding of the British Parking Association Code of Practice and associated guidelines
BEHAVIOURAL COMPETENCIES
- Taking ownership and being responsive
- Strong Client Service acumen
- Communication skills (verbal and written)
- Teamwork and collaboration
- Integrity, openness and honesty doing the right thing and doing what you say you will
- Problemsolving and using sound judgement
Job Types:
Full-time, Permanent
Salary:
£21,756.96 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Onsite parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Compliance administration: 1 year (preferred)
Work Location:
In person
Reference ID:
SPUK-CA-01/JAN-24
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