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Field Operations Manager

3 months ago

Reading, Reading, United Kingdom Thames Water Full time

What you'll be doing

as a Field Operations Manager (Metering)

You'll play a pivotal role in auditing and enhancing the performance of our Service Provider's field teams, ensuring top-notch quality and safety standards.

Key Responsibilities:

Audit and Compliance: Conduct thorough audits to ensure adherence to contract provisions and safety regulations. Promptly address and resolve any defects. Continuous Improvement: Spearhead initiatives to boost customer service, reduce costs, and enhance overall performance. Project Support: Collaborate with various departments on innovative projects and initiatives. Customer Service: Manage escalations, resolve complaints swiftly, and maintain high customer satisfaction levels. Safety and Quality: Champion a safety-first culture, ensuring compliance with health and safety standards, and promoting continuous improvement.

Base Location: Hybrid /Langley, SL3 6EY

Working Pattern : Full time - Monday to Friday - 36 hours

What you should bring to the role

Qualifications: NRSWA Supervisor Qualification, NEBOSH or IOSH certification. Team Management: Proven experience in managing a team effectively. Reporting: Proficient in generating reports, identifying issues, and resolving them efficiently. Communication: Excellent verbal and written communication skills. Attention to Detail: High level of attention to detail in all tasks. IT Proficiency: Fully competent in using Company IT systems, work management systems, and office software. Influence and Negotiation: Strong communication and negotiation skills to influence stakeholders. Customer Interaction: Ability to converse with customers and manage customer-related issues as required. Full UK Driving License

Desirable:

Knowledge of the water industry and advancements in smart metering technology. Experience in field operations management, meter installation, and meter reading.

What's in it for you?

This is an opportunity to be involved in a once-in-a-generation, industry-leading smart metering programme designed to completely transform the way in which our customers use water. You'll be instrumental in driving a smart, data-led approach to how we operate and invest in our water network, ultimately delivering a significant reduction in leakage.

Ready to drive change and make a lasting impact? Apply now to join Thames Water and lead a team dedicated to excellence and innovation.

Competitive salary up to £55,000 per annum dependent on level of experience Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays) Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution Personal Medical Assessments – Open to all once a year Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.

Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Wate r

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.