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Operational Lead

3 months ago

Horsham, West Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time
It's an exciting time for our Urgent Community Response (UCR) Service.

We are expanding our teams to include the ability to provide virtual ward capacity whilst continuing to build on our successful Urgent Community Response model.


Our Urgent Community Response services work with patients in their homes across West Sussex communities to avoid hospital admissions, support those being discharged home and provide virtual ward support using remote monitoring technology and enhanced medical oversight.


We are looking for an Operational Team Lead to join us, so if you're an ambitious, proactive, and experienced leader looking to take a lead role in a team that provides cutting edge, excellent acute community care, we'd love to hear from you.


This is an amazing opportunity to lead team who work to make sure patients avoid unnecessary hospital admissions, access a virtual ward bed where appropriate and support them through the first few critical days after they leave hospital.

In this role, you will provide operational leadership, ensuring effective governance and support for staff working within the service.

Operational duties will include overseeing the service budget, safe rostering of your staff to cover service demand and performing line management duties in line with Trust policy.


Working with the clinical leads, you will ensure the clinical effectiveness of the service and the delivery of an excellent patient experience.

This will include reporting and managing incidents, and analysing data to monitor performance. You will develop key partnerships with colleagues to ensure effective working of the whole system.

You will have varied communication styles for strong leadership and multidisciplinary working.

It will be your responsibility to ensure staff feel informed and to represent your team at a senior management level.

You will be report directly to the Clinical Service Manager who will support you in your role.


Your experience of confident leadership while promoting a team philosophy of supporting reablement focused care will help you excel in this role.

We will support you to develop your leadership skills through internal and external programmes.

Why work for us?

  • Positive 2021 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly
  • Rated 'Good' with 'Outstanding' features by the Care Quality Commission (CQC)
  • Located in stunning Sussex, with easy access to the South Downs and the coast
  • A great variety of working environments, in the community, in patients' homes and in our community hospitals
  • Excellent training and development opportunities
  • Real Living Wage Employer, with great rates of pay
  • Supportive flexible working patterns such as part time, flexi time, annualised hours etc.
  • Supportive team environments
  • Costeffective and convenient workplace nurseries in Crawley, Hove and Brighton
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces
  • Access to a wide range of benefits and discounts for NHS staff


The team works closely with other services within Sussex Community NHS Foundation Trust, as well as our wider health and social care community, including acute and community partners, GPs, South East Coast Ambulance Service (SECAmb), adult social care and voluntary and third sector organisations.

It's an exciting time for our Urgent Community Response (UCR) Service.

We are expanding our teams to include the ability to provide virtual ward capacity whilst continuing to build on our successful Urgent Community Response model.


Our Urgent Community Response services work with patients in their homes across West Sussex communities to avoid hospital admissions, support those being discharged home and provide virtual ward support using remote monitoring technology and enhanced medical oversight.

The focus of this role is providing safe, effective, and quality operational leadership, advice, and support to the team. We are a team working flexibly to provide a seven-day service, 365 days a year, between 8am and 8pm.

We deliver:

  • A rapid response to people in the community who are experiencing acute episodes of illhealth.
  • Virtual ward admission utilising remote monitoring technology and enhanced medical oversight to provide a safe alternative to hospital admission.
  • A supported discharge service to facilitate timely hospital discharges.
  • Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.
Further information is available in the attached job description and person specification.