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Administration Assistant

3 months ago

Derby, Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time
This is a great time to join University Hospitals of Derby & Burton NHS Foundation Trust.

We are currently undergoing a significant period of change that will enable us to deliver an even greater service to our patients.

Our ambition to be sector leaders in new models of administration, allowing us to continue to absorb growing demand and significantly increase our digital capability, whilst improving patient experience, ensuring they are in the hands of our brilliant people.

You will have a background, in administration or customer service, a good telephone manner and have attention to detail. Self-motivation and being a good team player are further attributes that we value. You will strive to have the desire to work in the NHS to support delivering great patient care. You will be expected to work flexibly to meet the needs of our services. Routinely on the same site, or wider if you would welcome that to further your experiences.

Interviews will be held at Royal Derby Hospital.

We have 3 posts available - 30 hours per week.

Posts may be based at the Royal Derby Hospital or the Florence Nightingale Community Hospital.


4 days x 7.5 hours (Monday to Saturday, exact days of work to be agreed upon appointment, some flexibility will be required).

Between the hours of 08:00- 18:00

  • Outpatient reception duties, dealing with patient queries facetoface or by telephone, booking appointments for outpatients attending clinics, liaising with staff/patients in a courteous
and professional manner.

  • Answering the telephone, actioning patient queries, taking telephone messages and relaying/transferring them to the appropriate person/department.
  • Receiving, sorting and distributing incoming mail, paper and/or electronic.
  • Filing paper and/or electronic
  • Photocopying/Scanning
  • Accurate data entry and interpretation of Trust databases and systems, including our patient administration system, Lorenzo and the NHS eReferral Service (eRS)
  • To be aware when to refer a query/issue onwards for resolution, escalating as necessary
  • Undertake clerical duties in a professional, timely manner, ensuring deadlines are met, prioritising work and problem solving on a regular basis to achieve the best outcome.
  • Alert the team to potential workload issues to agree actions and ensure negative outcomes are minimised.
  • Requirement for light physical work in the movement of patients' case notes.

Interview date: 28th April 2023 and 2nd May 2023

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together


Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.


In return we will offer:

  • Development opportunities, including both professional and leadership development
  • Ongoing support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust over 3,300 per week
  • An average 860 patients are seen in A&E every day 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day