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Healthcare Administrative Assistant
2 months ago
Position Overview
Chapel Street Medical Practice is seeking to hire a dedicated, friendly, and proactive part-time healthcare administrative assistant to enhance our existing administrative team. While prior experience in a medical or NHS environment is advantageous, we are committed to providing training for the right candidate.
Key Responsibilities
The primary responsibilities of the healthcare administrative assistant include:
- Delivering a proficient audio and copy typing service for healthcare professionals as needed, ensuring accuracy in the documentation of letters, reports, and patient referrals.
- Regularly monitoring dictation systems for new audio files.
- Managing task lists to track new referrals and pending results or reports.
- Processing incoming correspondence and managing workflow efficiently.
- Handling electronic referral system tasks, including addressing rejections and redirections, while responding to related inquiries from patients and healthcare facilities.
- Ensuring all patient communications with hospitals include necessary identifiers.
- Facilitating effective communication by managing incoming and outgoing phone calls, taking messages, and addressing inquiries appropriately.
- Upholding confidentiality and privacy standards at all times.
- Demonstrating flexibility and a willingness to embrace new responsibilities.
- Providing additional support during staff absences due to holidays or illness.
About Our Practice
Chapel Street Medical Practice is a progressive and welcoming healthcare facility, serving a diverse patient population. Our team consists of a collaborative group of partners and dedicated staff, including general practitioners, nurses, and administrative personnel.
Additional Duties
In addition to the core responsibilities, the healthcare administrative assistant may be required to:
- Participate in audits as directed.
- Provide support to the administrative team during periods of absence.
- Undertake any other tasks as requested by management.
Candidate Profile
Essential Skills and Experience
- Exceptional communication skills, both written and verbal.
- Proficient IT skills, particularly in audio typing.
- A courteous and clear telephone manner.
- Competence in using office software and email applications.
- Strong organizational and time management abilities.
- Capability to work collaboratively as part of a team or independently.
- Good interpersonal skills and a problem-solving mindset.
- Adherence to policies and procedures.
- Experience in administrative roles and interacting with the public.
- A flexible and cooperative attitude.
- High levels of integrity and professionalism.
- Sensitivity and empathy in challenging situations.
- Ability to perform under pressure.
- Understanding of the primary care and general practice landscape.
Qualifications
Required
- Minimum of GCSE level education or equivalent.
Preferred
- Relevant qualifications in business administration or medical terminology.
- Experience in a healthcare setting as an administrative assistant.
