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Customer Service Advisor

3 months ago

Basingstoke, Hampshire, United Kingdom Sovereign Housing Full time

What is a Customer Service
Advisor at
Sovereign?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 140,000 customers.

They rely on us to be there when they need support and you will be owning and resolving their queries.

Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working.


We offer a starting salary of £21,000 which increases to £21,500 after you have successfully completed your 6 month probationary period.

As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.


What we look for

  • We are looking for people with great customer service skills who have the ability to actively listen
  • Our calls can be complex and difficult so you will need to be resilient.
  • We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.
  • The ability to turn a problem in to a solution.
  • Empathy and a passion for helping people
  • The ability to connect and communicate with colleagues across the business
  • The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.

What we offer you


As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment.

Your Team Leader will be focussed on bringing out the best in you, giving back what you put in.


We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives.

This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice

  • Flexible working
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • A chance to buy or sell holiday as part of our flexible benefits package
  • A generous pension scheme matching up to 12%
  • Life cover as soon as you join us
  • You will be a part of our Recognition scheme where you can be gifted retail vouchers
  • A range of wellbeing discounts including Gym Memberships
  • A wide selection of other benefits available
Our new head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café

About us
Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do.

We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business.

With the financial clout of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.


What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign.

Have a look at our careers site to learn more about us and our values.