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Service Advisor

2 months ago

Basingstoke, Hampshire, United Kingdom Pybus Recruitment Ltd Full time
Job Title: Service Advisor

Job Summary:

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring a high standard of workmanship, and supporting continuous process improvement.

Key Responsibilities:

  • To greet customers cheerfully and attend to their requirements promptly.
  • To obtain and record full customer/vehicle details and accurate description of work to be carried out.
  • To liaise with the Senior Service Advisor/Service Manager on the progress of vehicles in the Workshop.
  • To inform customers of any delay in completion.
  • To maintain the Workshop loading system.
  • To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
  • To prepare both cash and account invoices.
  • To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
  • To deal with customer queries and complaints.
  • To ensure that information required for Warranty items is recorded on the Job Card.
  • To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
  • To file Job Cards and other documentation.
  • To help achieve sales targets as set out by the Aftersales Service Manager.

Requirements:

  • Motor Trade experience is essential.
  • Strong Customer Service/Administrative experience.
  • Motivation to progress into a more senior role with greater responsibilities.
  • Flexible approach and a positive attitude.
  • Excellent communication skills.
  • Experience in a selling/customer service environment.
  • Full driving licence.
  • Evidence of Right to Work in the UK.

Benefits:

  • 22 days annual leave bank holidays.
  • Performance and loyalty-based incentives.
  • Company pension scheme.