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Customer Service Advisor

3 months ago

Bicester, Oxfordshire, United Kingdom Valda Energy Limited Full time

Job title - Customer Service Advisor, Salary up to £23,000 + OTE

Company Overview
-
100% of our colleagues surveyed agreed that the culture at Valda Energy made them feel welcome
-
100% of our colleagues surveyed in the first month of joining agreed they would recommend Valda Energy as a great place to work
-
100% of our colleagues surveyed agreed that they see themselves working at Valda
Energy in two years' time
*Results based on those who joined between October March 2023

Us and our culture.


Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution.

We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers.

Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset.

Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.


Our perks.
- £22,500 to £23,000 Annual Salary

  • Company annual bonus scheme.
  • 25 days of annual leave plus bank holidays, plus length of service award up to 30 days.
  • Private Medical Insurance with Vitality Health.
  • Life Insurance policy, providing coverage at four times your salary.
  • Employee Assistance Programme offering confidential support and guidance.
  • Enjoy an array of complimentary snacks, drinks, and lunch options in our office.
  • Salary sacrifice pension scheme where we will match contributions up to 4%
  • Inhouse learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

The role.
Our Customer Service department is the key contact area for our customers and their energy needs.

You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers.

Can handle complex calls, through influencing, assertive negotiation, and conflict resolution skills.

How you will contribute.

  • Answers customer queries through various channels promptly to enhance the customer service experience
  • Patiently listens attentively to customers to address their concerns
  • Accurately records and logs interaction with customers and updates account information
  • Works with management to maintain best practices for effective communication with customers
  • Maintains knowledge of updated company processes and policies
  • Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
  • Supports the company 'one team' culture

What we are looking for.

  • Prior experience within a customer service position
  • Effective time management skills
  • Effective problemsolving skills and able to analyse data


Please note we have both part time and full time hours available, feel free to reach out to discuss flexible working options.


Job Types:
Full-time, Part-time

Salary:
Up to £23,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

Application question(s):

  • Are you able to reliably commute to Bicester (OX26 6HR)?
  • Are you looking for parttime or fulltime working hours?
  • Do you require future visa sponsorship to work in the UK?

Work Location:
In person

Application deadline: 21/03/2024