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Account Executive
3 months ago
NVD Trading Ltd, the leading Vehicle Logistics company in Ireland, has excellent career opportunities in Southampton for an Account Executive.
Summary of Position:
Reporting to the Head of Customer Operations the role is responsible for the commercial management of all vehicles related activity as it moves through the NVD supply chain as efficiently + effectively as possible.
The executive will be responsible for planning customer requirements in line with service levels from our site in Southampton. The role will also require the coordinator to deal with internal and external stakeholders and provide exceptional support to both our customer and internal operational departments. This is a full-time position.
Pay and Benefits
- Annual Salary range £32-38k
- Full training provided
- Staff car parking
- Discounted Gym Membership
Requirements
- Systems driven and a self-disciplined, rigorous approach in sticking to procedure/process.
- A professional manner and ability to gain respect from all levels of the organization.
- Strong attention to detail, organizational and time management skills
- Results oriented and Customer Focused.
- At least 3 years supply chain or planning experience, ideally in the Automotive Industry.
- Ability to work on their own initiative and be proactive in their approach to work.
- Analytical thinker.
- Ability to meet multiple deadlines and work effectively under pressure.
- Self-motivated, enthusiastic, and driven.
- Excellent administrative, planning, and organizational skills.
- Comfortable working in a dynamic and quick changing environment.
- Ability to liaise and be assertive with work colleagues and clients.
- Competent in the use of MS Word, Excel, PowerPoint
- Ability to develop and build relationships with all stakeholders.
- Capable of working to deadlines.
- Ability to identify and effectively solve problems.
- Ability to learn new tasks and skills quickly.
- Team Player
Responsibilities
- Coordination, planning and management of customer orders and ensure delivery of same
- Optimizing and developing workflows.
- Supporting various projects within the department
- Operate nimbly and flexibly to respond to customer requirements, including onsite visits.
- Maintains excellent working knowledge of the industry – understands trends and anticipates future changes.
- You will maintain and streamline the customer and vehicle journey through NVD's supply chain with support from all business units within NVD.
- Internal cross functional communication of relevant information keeping applicable stakeholders abreast of ongoing internal and external projects.
- Dealing with customer queries in an efficient and professional manner.
- Generating reports as required.
- Reporting customer issues immediately to appropriate personnel and effective complaint handling
- Developing a thorough understanding of Customer Operations and the customers policies and procedures
- Helping to facilitate a Continuous Improvement and Customer Focused Environment
- Supporting senior management with a variety of duties
