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Installations Supervisor

3 months ago

Worcester, Worcestershire, United Kingdom Thermabead Ltd Full time

SUMMARY OF ROLE


To be accountable & responsible for the day to day running of the Installations department ensuring all aspects of the company's policies & procedures are adhered to at all times.

To ensure all key performance indicators are achieved across all areas to include managing & developing the team & individuals, productivity, health and safety, customer care requirements & quality.

Role & Responsibilities

  • To consistently achieve Thermabead Ltd.'s core competencies in relation to customer focus, communication, health & safety & quality, teamwork & managing & developing the team.
  • Achieve daily and weekly install target.
  • Ensure all new & existing employees are trained in departmental procedures & regular performance reviews are undertaken & recorded, identifying areas of performance that may require additional training or coaching & take action to implement solutions.
  • Ensure quality of install through, training, inspection, monitoring and reporting.
  • Effective communication with all departments, crew members and customers.
  • Attend department meetings as required.
  • Identify ways to improve production processes & take action to implement solution.
  • Always ensure we have received the best price for all items purchased.
  • Ensure all crews vehicles and equipment are maintained to a high standard.
  • To deal with all remedials swiftly and professionally.
  • Establish & maintain systems for measuring staff development & targets & objectives.
  • Manage & develop your team to ensure team & individual motivation is achieved & to develop key behavioral competencies.
  • Undertake any other reasonable task as required by the company.
Key Performance Indicators

  • All installed works booked in to be completed within timeframes allocated.
  • All paperwork to be completed correctly and handed in to office.
  • Remedial level less than 5% of total work installed.
  • Reporting on all crews to be completed weekly.
  • Monetary spend on vehicles and equipment to be within agreed levels.
  • Vehicles and equipment to be kept to a high standard.
  • Internal audit pass rate to be at 90% or more.
  • Annual staff turnover less than 10%.
  • External BBA and KIWA assessment pass rates to be 90% minimum.

ESSENTIAL SKILLS

  • Able to manage, lead & develop a team or number of teams in ways which build morale, generate ownership & commitment in order to allow employees to perform to their maximum potential
  • Able to work effectively as part of a team
  • Able to deliver exceptional customer service to internal & external customers
  • Must have sound commercial & business acumen
  • Ability to communicate with internal and external customers
  • Able to plan & organize, develop & create contingency plans to ensure short
- & long-term results are delivered efficiently & effectively

  • Must have the drive to ensure that H&S & Quality legalities & standards are maintained & where possible improved, through strict adherence to internal & external policies, procedures & standards
  • Ability to plan & organize own work & that of others
  • Able to make timely decisions which are sound & well though through without being delayed by the desire to take in to account every possible eventuality
  • Motivated to learn & continually develop expertise
  • Able to demonstrate commitment & drive at the same time as being flexible.

Requirements:

  • Full UK driving License

Salary:
£25,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
One location

Reference ID:

INSS