Insurance Client Service Adviser

2 weeks ago

Glasgow, Glasgow City, United Kingdom Aon Full time

Job Description:

Client Service Adviser
Are you a client focused individual with a passion for delivering the best possible service?

Are you an experienced insurance professional looking to join a worldwide company to work both virtually and from our Glasgow office?


We are looking for someone to provide a high quality, innovative and profitable service in accordance with the client's needs in line with the agreed KPI's embedded in the business and Service Level requirements.


Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.


As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.


What the day will look like
To work with Appointed Representatives to ensure the highest level of service to each assigned Client in line with the agreed Service Levels and KPI's

  • Comply with regulatory and other standards as directed by line management
  • Consider improvements in Client risk & insurance programme design
  • Negotiate renewal terms, Mid Term adjustments and cover extensions
  • Identify revenue development opportunities on allocated Client accounts and make recommendations to Appointed Representatives
  • Professionally represent Aon, demonstrating an understanding of Corporate objectives.

How this opportunity is different


By joining Aon you will become part of one of the worlds leading insurance brokers with offices all around the world.

We offer a wide ranging benefits package and will recognise and support ways to balance your personal needs alongside the needs of our business.

You will work closely with colleagues in our Glasgow office as well as those around the UK.

Skills and experience that will lead to success
High level of FCA and Aon's Principle and Procedures

  • Good level of technical knowledge in the major and pecuniary classes Able to write good English and be clear and concise
  • Polite, professional and a clear communicator
  • Very organised, with the ability to prioritise so work is delivered accurately and on time
  • Embrace change and react positively Takes responsibility for own development

How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work..

and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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