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Diary Planner Consultant

3 months ago

Hinckley, Leicestershire, United Kingdom Coulter Elite Resourcing Full time

Are you a confident and enthusiastic Client Experience Consultant Diary Planner looking for a new role?

Coulter Elite Resourcing are currently looking for a Client Experience Consultant Diary Planner to work with one of our well-established clients based in Hinckley.

Principle Responsibilities for the Client Experience Consultant Diary Planner:

  • To contact existing clients of the business to book in their anniversary appointments
  • To ensure that all client service issues whether verbal or written are acknowledges in line with the complaint's procedure and in a timely manner
  • To be focussed on client resolution and retention
  • To deliver administrative duties for the department including rescheduling appointments
  • To understand all client databases and systems to adequately investigate and respond to the client
  • Respond promptly to client queries, service issues and request to cancel
  • Complete a minimum of 50 calls per day
  • Daily share of Monitoring of the Client Services inbox
  • The aim to have a firsttime call resolution
  • All client telephone calls to be answered in accordance with the departmental standards.
  • All written client correspondence to contain clear, accurate and thorough information and meet required standards.

Person specification for the Client Experience Consultant Diary Planner:

  • Have a can-do attitude
  • A team player
  • Ability to work in a fastpaced environment
  • Thirst to learn
  • Ability to be able to communicate efficiently to the team
  • Strong time management
  • Great telephone manner and customer service
  • Have a dynamic and flexible approach
  • Ability to work under pressure
This is a full-time permanent
Client Experience Consultant Diary Planner position, working Mon-Fri 09:00-17:00.


If this
Client Experience Consultant Diary Planner position sounds like you, then please forward your CV **to Sophie Sansby at Coulter Elite Resourcing.