Medical Receptionist/administrator

7 days ago


Burnley, Lancashire, United Kingdom Yorkshire Street Medical Centre Full time

Yorkshire Street Medical Centre

Job Description - Medical Receptionist/Administrator

Job Title:
Receptionist

Responsible to:
Practice Manager

Job Purpose:

To be a friendly and effective first point of contact for our patients and to also provide administration support to the practice team.

We require someone who possess excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.


We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.

22.5 hours per week on a 4 weekly rota (8.00am-12.30pm, 8.30am-1.00pm, 1.30pm-6.00pm and 2.00pm-6.30pm)

Holidays: 25-33 days* plus bank holidays

(*depending on prev. NHS employment)

Duties and Responsibilities

Telephone Duties

  • Making appointments and navigating patients to the most appropriate providers
  • Taking requests for prescriptions
  • Conveying messages both internal and external
  • Assisting with patient/visitor enquiries
  • Dealing with Home visit requests
  • Deal with general enquiries
  • Contacting other providers

Reception Duties

  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Care navigation and appointments
  • Processing prescriptions requests
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of doctors and nurses during surgery
  • Collect payments from patients for non-NHS services
  • Deal with general enquiries

Administration Duties

  • General filing and scanning and photocopying
  • Coding of data onto clinical records
  • Chronic disease recall administration

Prescriptions

  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per Practice protocols
  • Dealing with queries relating to repeat prescriptions

General

  • Input and extract information from Practice computer system
  • Observe health and safety guidelines and security at all times
  • Key holder responsibilities
  • Make refreshments for doctors and other team members, participate in washing up
  • Maintaining mandatory training/attending necessary training sessions
27 Maintain confidentiality of all data and information

  • Maintain professionalism of both self and practice at all times
  • Any other reasonable duties as necessary

Person Specification - Medical Receptionist/Administrator

Qualifications:

Essential:
Good standard of general education
GCSE Mathematics C or above
GCSE English C or above

Desirable:
AMSPAR Receptionist certificate

NVQII in Customer Care
CLAIT/other IT Qualification

Experience:

Essential - Experience of working with the general public

Desirable - Experience of reception work

Experience of working within General Practice

Skills:

Essential:
Excellent communication skills (Written and Oral)
IT skills
Clear, polite telephone manner
Time Management and the ability to work to deadlines
Problem solving skills
Interpersonal skills

Behaviours:

Essential:
Smart, polite and confident
Planning and organising
Performing under pressure
Adaptability
Using initiative
Team working
Self motivated
Flexibility
Confidentiality

Knowledge:

Desirable:
Knowledge of EMIS

Job Types:
Part-time, Permanent

Pay:
£11.47-£13.25 per hour

Expected hours: 22.5 per week

Benefits:

  • Free parking

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
YSMC02-2024

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