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Customer Service Administrator
3 months ago
Customer Service Administrator
Do you have a passion for providing excellent customer service and administrative support? If so, we have an exciting opportunity for you to join a well-established manufacturing client in Sheffield / Rotherham area of S26, South Yorkshire. As a Customer Service Administrator, you will be a crucial link between the company and its valued customers, ensuring smooth communication and efficient administrative support.
Main duties of the Customer Service Administrator:
- Manage customer inquiries with professionalism via phone, email, and in-person interactions.
- Carry out various administrative tasks like data entry, filing, and document management.
- Utilize CRM system to maintain accurate customer records and track interactions efficiently.
- Proactively update customers on orders and deliveries to guarantee transparency and satisfaction.
- Communicate effectively with internal departments to monitor order status and resolve issues promptly.
- Use Excel and other software for data compilation, report generation, and analysis support.
- Collaborate with team members to streamline processes and boost overall efficiency.
- Handle customer complaints professionally and escalate critical issues for rapid solutions.
Requirements of the Customer Service Administrator:
- Prior experience in customer service or administrative roles, preferably in manufacturing or a similar field.
- Excellent written and verbal communication skills with a courteous and professional approach.
- Proficiency in CRM systems and various office software applications.
- Ability to multitask and prioritize tasks effectively in a fast-paced setting.
- Strong organizational skills and keen attention to detail.
- Proficient in Microsoft Excel and other relevant software tools.
- Capability to work both independently and collaboratively within a team environment.
- Adaptability to changing priorities and responsibilities with a flexible mindset.
If you are passionate about delivering top-notch customer service and possess strong administrative skills, don't hesitate to apply for this exciting role with Heritage PS Talent Solutions. Join us in fostering seamless communication and exceptional support for our client's customers.
