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French Language Customer Service Representative
2 months ago
We are seeking a highly skilled and fluent French speaker to join our team as a Customer Service Administrator. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, utilizing your language proficiency and administrative abilities to support our growing customer base.
Key Responsibilities:- Customer Service: Handle customer inquiries and provide accurate and timely responses, maintaining a professional and courteous manner at all times.
- Order Processing: Process orders efficiently and accurately, ensuring customer satisfaction.
- Account Management: Maintain and update customer accounts, ensuring accurate records of interactions and transactions.
- Team Collaboration: Collaborate closely with internal departments to address customer needs effectively and maintain a high level of customer satisfaction.
- Process Improvement: Identify opportunities for process improvements to enhance customer service efficiency and effectiveness.
- Product Knowledge: Stay up-to-date with product knowledge and company policies to provide accurate and comprehensive information to customers.
- Language Proficiency: Fluent in either French and English (written and spoken) with excellent communication skills.
- Experience: Previous experience in a customer service or administrative role is preferred.
- Problem-Solving: Strong problem-solving skills with the ability to handle customer inquiries and complaints in a calm and professional manner.
- Organisational Skills: Excellent organisational skills and attention to detail to ensure accurate record-keeping.
- Teamwork: Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Customer Focus: Proactive and customer-focused mindset, with a genuine desire to provide exceptional service.
Elevation Recruitment Group is a specialist division of Elevation Business Support, focusing on positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
