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Cloud Delivery Lead

3 months ago

Remote, United Kingdom Rackspace Full time

The Technical Delivery Lead (TDL) is accountable for what the EE+ pod delivers from a technical perspective, this includes aspects including both operational and strategic elements.

The technical delivery lead is also a point of technical escalation for 24x7 incident response from the perpetual team.

Role Requirements:

  • Create and maintain customer loyalty by serving our customers above and beyond their expectations
  • Proactively seek opportunities to review solution architecture then put forward and implement proposals for improvement
  • Serve as a consultative resource for customers to assist them in achieving their business objectives by providing solution design/review and implementation/optimization for Cloud solutions
  • Support the Customer Success Manager and Scrum Master in customer projects
  • Respond to support requests and coordinate FE teams where appropriate
  • Ensure appropriate technical documentation is in place for customer solutions
  • Design, develop, test, and implement new configurations, architectures, and standards
  • Assist customers and internal teams to automate processes and mature DevOps methodologies
  • Driving strategic direction and technical roadmaps.

Person Specification:

  • An FE Technical Lead should come from a Engineering or Solution Architecture background.
  • Tenacious problem solver, will own issues until full resolution
  • Demonstrable experience with Service Management fundamentals i.e. risk, change, incident and problem management
  • Excellent communication skills, both written and verbal with great attention to detail
  • High energy level and creative problemsolving abilities, coupled with a desire to take on responsibility
  • Strong rapport and relationship building skills with both internal departments and external customers
  • Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
  • A good level of business awareness and commercial acumen
  • 3+ Years working within a Hybrid cloud service (preferably Azure).

Expert level Managed Private Cloud knowledge including:

  • Solution architecture experience (requirements gathering, detailed design through to implementation).
  • Strong Networking background
  • PaaS, IaaS, best use cases, limitations etc
  • Key Managed Cloud IaaS components
  • Compute, Networking, AVS, DNS, Storage, Traffic Management, API Gateways, observability.
  • Experience with DevOps Methodologies and CI/CD toolchains.

5+ years experience in a development or infrastructure operations team for critical IT infrastructure - including:

  • High-availability, high-performance web technologies
  • VMWARE Technologies
  • Microsoft Windows or Linux platforms
  • Databases and caching layers

Some experience in one or more of the following:

  • Scripting and/or coding experience
  • General concepts around API documentation, implementation, and supporting customers using these
  • Configuration management toolsets like Windows DSC, Chef, Puppet, Saltstack, Ansible, etc. (desirable)
  • Solid understanding of Version Control Systems, branching and merging model (desirable)
  • Software development working practices / methodologies
  • AGILE/SCRUM certification (desirable)
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