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Service Administrator

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom All Temps Recruitment Ltd Full time

We are currently looking to recruit an experienced Administrator with excellent organisational skills to work within a busy Service department supporting Service Engineers, Customers and planning and expediting orders.


As an Administrator for the Service Department, you will be responsible for supporting the work of the department in relation to Planned Service, Installation and Responsive Repairs.


You will be answering customer calls and engineer calls and organising installations, repairs and customer queries as well as quotes and invoicing.


DUTIES AND KEY RESPONSIBILITIES

Duties will involve but are not limited to:

  • First point of contact for incoming telephone calls
  • Costing engineer's reports
  • Purchase order requests to clients inclusive of follow up
  • Weekly liaison with clients on planned works
  • Generating client quotations inclusive of follow up
  • Process any incoming quotations including the purchase of parts
  • Verification of engineer's weekly timesheets
  • Issue engineers job sheets
  • Supporting with invoicing
  • Process returns to suppliers
  • Completion & submission of site induction information
  • Organising accommodation for engineers
  • Coordinating courier collections & site access equipment
  • Monitor & Manage van fleet
  • Prepare engineers allowances

The person

  • Experienced Administration Assistant.
  • Highly organised
  • Excellent communication skills: written and verbal
  • Excellent decision making ability
  • Ability to thrive under pressure
  • Ability to multitask
  • Experience in Microsoft office
  • Educated to GSCE in both Maths and English or equivalent
  • Logistic knowledge advantageous but not essential
  • Understanding of CRM systems desirable but not essential
This role will become permanent after a probation period

Job Types:
Full-time, Temp to perm

Contract length: 6 months

Salary:
From £10.30 per hour

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
One location

Reference ID:
AHWEST1