In Work Support Administrator

2 weeks ago

Walsall, Walsall, United Kingdom Steps to Work Ltd Full time

Steps to work is a charity with over 20 years' experience we put people at the heart of everything we do and are committed to driving positive change by supporting those who need it in the local community with employment support services and together with local employers we are determined to make a difference.


As an IWS Administrator, you will be involved in providing support to the IWS Project Officer and Employment Advisors, assisting with paperwork and data entry, maintaining effective relationships with customers and employers and adhering to company policies and legislation.


Job Duties:

  • To assist the IWS Project Officer in maintaining contact with customers and maintaining effective working relationships with customers and employers
  • To refer customers who need assistance with, advice and guidance relating to childcare and benefits, and to their financial and domestic transition into employment to IWS Project Officer.
  • To ensure paperwork is completed as required by quality and contractual requirements, undertaking post employment tracking, including data entry input as necessary
  • To signpost to training opportunities or to Project Officer for the customer whilst in employment when appropriate.
  • To assist with creating effective relationships with the local business community, public, community and voluntary sector organisations in order to secure job placements and employment opportunities.
  • To liaise with the Project Officer/Employment Advisor and employers in order to find solutions to any concerns or problems occurring with regards to the individuals employment.
  • To ensure that customer paperwork and files are maintained in line with contractual and quality compliance requirements.
  • To assist in the management of finance, ensuring that all financial transactions undertaken are in accordance with the company's financial regulations.
  • To update information on the companies management information system as required by contractual and quality standards.
What you'll need;

  • Experience in the use of administrative systems including basic financial experience.
  • Ability to work independently.
  • Previous experience of liaising with external organisations.
  • Ability to input data onto computerised system
  • Experience of dealing with customer queries
  • Ability to work effectively as part of a team.
  • Ability to demonstrate effective listening and verbal communication skills.

What we offer:

  • 26 days annual leave (plus bank holidays)
  • Cash healthcare scheme refunds on dental, optical care and access to online GP
  • Weekly wellbeing fresh fruit
  • Opportunity to work within a vibrant team
  • The chance to make a positive difference to the wider community and a rewarding role that really does transform the lives of our job seekers

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Gym membership
  • Life insurance
  • Sick pay

Schedule:

  • Monday to Friday

Application question(s):

  • What is your notice period?
  • Are you a member of the Armed Forces Community?
  • Have you got some experience with DWP Programmes? If yes, how long were you doing this role?

Work Location:
In person

Reference ID:
I/JC

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