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IT Support Administrator
4 months ago
IT Support Administrator
The Role:
This role is an opportunity for someone with a passion for IT and delivering great customer service. It is a wide and varied role where you will join a friendly, well established IT team and be able to experience many varied aspects of IT in a business environment. Primary duties are listed below but these are by no means exhaustive.
The team ethos is to learn by doing and you will be able and encouraged to expand your knowledge and skills and take on more technical responsibility. Previous IT experience is not essential but some experience of working in a customer-facing role would be beneficial.
Hours of work are 30 hours per week. This can be flexible between the hours of 7AM and 6PM.
Key Responsibilities:
- Ensure customer requests communicated via email or phone are logged within SLA's
- Resolve issues if able or escalate to IT Service Desk Analyst.
- Take delivery and check orders.
- Ensure all items of IT equipment are added to the asset database.
- Prepare equipment for dispatch (Windows laptops, Android devices, printers etc.)
- Arrange dispatch/collection of IT equipment to end-users.
- Arrange for disposal of obsolete IT equipment.
- Maintain stock levels of IT equipment, order replacement items as required.
- Run reports to track assets and monitor SLA's.
- Create and maintain departmental documentation.
Key Measures & Targets:
- Accuracy of asset register
- Stock levels
- Query levels
Key Relationships:
- IT Team
- End Users
Person Specification:
The successful candidate is likely to meet all the following criteria:
- An interest in IT / Technology with a desire to learn new skills.
- A good telephone manner, ideally with previous experience in a customer-facing role.
- High attention to detail.
- Experience in using Excel would be beneficial.
