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Course & Student Administration Team Leader X2
3 months ago
As Course & Student Administration Team Leader, the postholder will have a key role in managing highly effective course and student support for a range of programmes in the Course and Student Administration Team (CSA), within Student Services.
As team leader and line-manager, you will implement and maintain the service provision of the Course and Student Administration team across the university annual cycle, ensuring the highest quality professional support service at all times.
You will contribute to the coordination of a student-focused customer support service and to a responsive and adaptable approach to course and student administration, in partnership with academic colleagues and other key stakeholders.
The position located across the Penrhyn Road and Kingston Hill campuses.The Person:
A highly organised and self-motivated individual and an experienced higher education administrator with a strong attention to detail, you will be innovative and a good team-player.
Educated to degree level or equivalent and with advanced proficiency in the use if IT technology, you will also have experience of managing or supervising a professional support office within a Further or Higher education setting.
You will be committed to providing the best quality service to internal and external colleagues and partners, always aiming towards the improvement of processes and driving up service standards.
Working enthusiastically and with creativity, you will be able to analyse problems and develop innovative and workable solutions.Directorate/Function:
Make a positive difference to the higher education journeys of thousands of students
This Directorate plays a vital role in the retention and success of students at Kingston University.
By taking a holistic, cohesive approach to the effective provision of services to our 17,000 students, we aim to enhance their experience through support that is effective and also responsive to their changing needs.
We cover three main areas of responsibility - Student Life, Student Wellbeing and the First Response and Administration team.Student Life provides the University's fundamental student services while Student Wellbeing is responsible for all wellbeing and safeguarding-related policies. The First Response and Administration Team, meanwhile, ensures the smooth running of all activities.
We are proud to hold the Customer Service Excellence Quality Mark.
Further information:
There are two full time, fixed term positions available for 12 months with a starting salary of £37,646 per annum.
Friday 5 April 2024.
For informal enquiries, please contact Bobbie Jenner-Clarke, Course & Student Administration Team Leader.
